Dave,
The exchange rate comment does apply because folks were complaining that a $3400 rifle should have a flawless interior - my point is that its not a $3400 rifle from the manufacturer - it was $3400 becuase of exchange rates, importation duties, etc. Just because you pay $3400 for something does not mean that is what its worth. Go buy a new car - the second you drive it off the lot it depreciates anywhere from 10-20%.
I have seen idiots pay over blue book price for a Parker Hale sniper rifle that was rebarreled with a winchester tube. I have also seen guys purchase guns that were obviously refinished but the idiots paid full price again because the guns "looked new". Refinished is not new. Were those guns above worth what was paid for them? Absolutely not IMHO.
I think you guys need to get a drink, breathe deeply and relax - the product shoots better than guaranteed and looks great on the exterior - all the stuff you can readily see without taking out tools to look at stuff. Further tweaking of the gun to make the insides look pretty might make it perform worse - why fix something if it isn't broken? Ugly insides isn't broken to me - its an aestetic nit-pick and I really don't care about aestetics and I am not a nit-picker like you guys appear to be. That last comment is not meant as a flame or insult - you guys are just a more demanding consumer than I must be. I don't loose sleep over things that I cannot see that don't affect performance.
That said, I don't think HSP should have to pay to cover a replacement stock - the gun is not broken. It shoots better than guaranteed and there are no readily apparent flaws with the gun - no flaws IMHO because messy insides don't matter as long as the gun shoots as advesrtised and has no exterior flaws.
If I were HSP I may lose you as a future customer, but some customers are so demanding they will never be satisfied, and in the long run its better to lose them and their uptight friends compared to spending an extraordinary amount of time and money to keep them happy. Would you replace the stock if the customer said it wasn't green (or black or pick a color) enough for him? Do you run a special color mix and make a new stock just for this one uptight customer? Unless the customer is standing right there to see the new color mix, will you be completely sure its the right color?? Life is too short and time too valuable to waste on super demanding nit-pickers who are never truly satisfied. HS is a semi-custom outfit - if you want a special color or pretty insides then go to a full custom riflesmith. They guarantee performance - and that is what was delivered, along with a flawlessly finished exterior. Did HSP promise the customer that the insides would be flawless? No. Do they advertise flawless insides in their marketing materials? No. Why should they be held to a standard above what they advertise and guarantee? The guarantee .5 MOA - should they replace the gun because a customer is unhappy because his stick shoots in the .3's and he wanted a gun that shoots in the .2's??
No flames intented here - just my opinions. Everyone has the right to have whatever level of expectations and demands they want. I just avoid the types of customers who are never satisfied with anything. Just my .02 YMMV.
SCL