I am on my fifth call to resolve a return processed on May 10. Initially, the wait times were 30-40 mins, now over 80 mins. Multiple employees have taken my credit card information and can confirm I should have a credit but never has my card seen it. They sent emails saying I would receive a gift card since I did not call to provide a credit card (provided 3 times). I have never seen the gift card. Brownells always acknowledges they see the credit but cant explain why no card or no credit. The icing on the cake is I said I want to be done with this so I said can you apply the credit to an order. Brownells took my order and said they would apply the credit but now I was charged the full amount, they never applied the credit. I am exhausted and done with Brownells. Dont mind paying a little more but this service is not what I would expect from them.