Frankford arsenal - great customer service!

Discussion in 'Reloading' started by top predator, Jun 15, 2010.

  1. top predator

    top predator Well-Known Member

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    Nov 17, 2008
    probably one of the best experiences i've had with a company...

    last year i had bought a micro digital scale (cheapie), the last time i went to use it an error happened that i couldn't clear.

    i contacted the company, they said to send it back.

    i figured they would either say there's nothing they can do about it, or say it's past the warranty date, etc. "the usual runaround", but despite my thinking, i sent it back.

    last night a box showed up from battenfield technologies (frankford's parent company). there was not only a digital scale in it, but an UPGRADED one at that. WOW!

    i didn't even have to pay for the shipping, except to get it there ($2.10).

    very shocked and pleased with the service they provided me, either in answering emails or on the phone, especially with the upgraded product.

    apparantly a good company to deal with.
     
  2. Chas1

    Chas1 Well-Known Member

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    Now that's going above and beyond good customer service.
     

  3. vonb

    vonb Member

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    Jul 27, 2007
    Battenfeld stands behind their products. They replaced a tumbler for me, no questions asked. I'll continue to buy from them even if I don't agree with Midway's shipping policies.
     
  4. Chas1

    Chas1 Well-Known Member

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    vonb, Just curious and since I'm not too happy about Midway's shipping policy I'm wondering what don't you like about it?