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<blockquote data-quote="claybreaker" data-source="post: 2753069" data-attributes="member: 66625"><p>First thing: Trappernewt I'm sorry for your lost, it sucks. I've had a big lost (not as big as yours) and dealing with everything is a pain and is very time consuming, good insurance coverage helps but the time lost is never regained. </p><p></p><p>The one thing that sticks out to me on this from what the OP said. Is NF came to conclusion that they couldn't help ANY, without asking about the damage to the products, they didn't request photos, they didn't ask to have the product sent in for evaluation, NOTHING. How did they know the units could not repaired without knowing the extent of the damage? I get that they have seen products that have been in house fires before and could conclude from experience. But every fire is different, I think they should have at least evaluated their products. </p><p></p><p>As a former product designer I wanted to see and evaluate all of my product failures or damages. I may not be able to help the customer with a warranty issue or repair but I certainly wanted to learn what failed and why, and if there was anything I could in the future for a better result.</p></blockquote><p></p>
[QUOTE="claybreaker, post: 2753069, member: 66625"] First thing: Trappernewt I'm sorry for your lost, it sucks. I've had a big lost (not as big as yours) and dealing with everything is a pain and is very time consuming, good insurance coverage helps but the time lost is never regained. The one thing that sticks out to me on this from what the OP said. Is NF came to conclusion that they couldn't help ANY, without asking about the damage to the products, they didn't request photos, they didn't ask to have the product sent in for evaluation, NOTHING. How did they know the units could not repaired without knowing the extent of the damage? I get that they have seen products that have been in house fires before and could conclude from experience. But every fire is different, I think they should have at least evaluated their products. As a former product designer I wanted to see and evaluate all of my product failures or damages. I may not be able to help the customer with a warranty issue or repair but I certainly wanted to learn what failed and why, and if there was anything I could in the future for a better result. [/QUOTE]
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