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Long Range Hunting & Shooting
Midway USA Customer Service +++
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<blockquote data-quote="bluefish" data-source="post: 439640" data-attributes="member: 22424"><p>Having spent a far amount of money with Cabelas and Midway over the years, I can cwertainly agree that the service is world class at both companies. But, in reality, customer service is the only thing that seperate successful companies like them from the many competitors. They all sell the same stuff at about the same price</p><p> </p><p>One interesting example from several years back. My sons bought me a dozen goose shells as a Christmas present. When we opened the box there was something like 9 bodies and seven heads in a factory sealed shipping box. A quick call to Cabela's customer service was placed and they assured me it would be taken care PDQ.</p><p> </p><p>Two or three days late fedex showed up with a new box containing 12 heads and 12 bodies, along with an apology note from Flambeau. A few days later I received a call from Cabelas making sure all was good.</p><p> </p><p>We have shared that example with many friends over the years -- can't buy that kind of goodwill</p></blockquote><p></p>
[QUOTE="bluefish, post: 439640, member: 22424"] Having spent a far amount of money with Cabelas and Midway over the years, I can cwertainly agree that the service is world class at both companies. But, in reality, customer service is the only thing that seperate successful companies like them from the many competitors. They all sell the same stuff at about the same price One interesting example from several years back. My sons bought me a dozen goose shells as a Christmas present. When we opened the box there was something like 9 bodies and seven heads in a factory sealed shipping box. A quick call to Cabela's customer service was placed and they assured me it would be taken care PDQ. Two or three days late fedex showed up with a new box containing 12 heads and 12 bodies, along with an apology note from Flambeau. A few days later I received a call from Cabelas making sure all was good. We have shared that example with many friends over the years -- can't buy that kind of goodwill [/QUOTE]
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