Oldillini
Active Member
FedEx is the worst. We have had multiple instances with FedEx deliveries.
Once, during Covid spree, FedEx text that they had delivered a package, but it wasn't. I was working from home and my "office" was the Family Room where our front door is. I literally had watched the FedEx truck drive by and it never stopped. FedEx rep still argued with me when I called. I never saw that package because the supplier was just as bad and said it was FedEx's issue, not theirs. Neither ever resolved the issue. Luckily it was only about $25.
They have left packages, twice, at a side door that doesn't even access the street. Had to walk around the house to get to it, passing the front door as they walked there.
They "attempted" to deliver something that supposedly needed a signature (supplier said they don't request a signature for their goods) and since we both were working outside the home, forced me to drive 30 miles to a distribution hub to get it. Only to find out it wasn't marked a signature required on their paperwork.
UPS and USPS are 10x better in this area.
FedEx keeps getting worse!
Since posting the above in July, they were contracted to deliver a package. Ohio to Indiana. Should be a piece of cake. Per FedEx tracking that package went from OH to Chicago and for some reason was sent back to originating facility. That facility put it back in the system only to have the package now go from OH to an Indianapolis hub and then BACK to the originating facility again. But they couldn't find it. Lost!
So, supplier cancelled that order and initiated a second one. On Monday that package left OH and arrived at the local hub (25 miles away here) on Tuesday evening. It was on a truck and "out for delivery" yesterday morning only to never show. Again, this morning they said it was on a truck and "out for delivery". An hour ago, I received a text saying the package was now "delayed due to operational issues" ... I will agree with that ... there are issues!! Now giving no delivery date.
In the future I will be asking who a supplier's shipper is. If it is FedEx, I will find another source.