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Bad Customer Service from XXXX, but Kudos to MasterCard
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<blockquote data-quote="Derek M." data-source="post: 256502" data-attributes="member: 2693"><p>Barm, just so you know, you have what is called a preliminary credit from your bank. This deal is not done. The merchant has 45 days to respond to your dispute and they likely will once they find their account has been debited for the amount and they will also get a letter from their bank, and maybe yours.</p><p></p><p>You should have to sign bank forms which will arrive in the mail asking you to confirm why you dispute the charge. </p><p></p><p>If by chance xxx has a company policy that it cannot take back powder that has been sold, whether opened or not, they will likely use that, despite the fact it is their error in sending you the wrong powder.</p><p></p><p>What SHOULD be done is they send you exactly what you paid for at their expense if they cannot take the powder they sent you back. If they can take it back, they should pay shipping/hazmat.</p><p></p><p>They will be getting an email from me about this mode of business since I was about to place an order with them.</p></blockquote><p></p>
[QUOTE="Derek M., post: 256502, member: 2693"] Barm, just so you know, you have what is called a preliminary credit from your bank. This deal is not done. The merchant has 45 days to respond to your dispute and they likely will once they find their account has been debited for the amount and they will also get a letter from their bank, and maybe yours. You should have to sign bank forms which will arrive in the mail asking you to confirm why you dispute the charge. If by chance xxx has a company policy that it cannot take back powder that has been sold, whether opened or not, they will likely use that, despite the fact it is their error in sending you the wrong powder. What SHOULD be done is they send you exactly what you paid for at their expense if they cannot take the powder they sent you back. If they can take it back, they should pay shipping/hazmat. They will be getting an email from me about this mode of business since I was about to place an order with them. [/QUOTE]
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Bad Customer Service from XXXX, but Kudos to MasterCard
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