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Rifles, Reloading, Optics, Equipment
Rifles, Bullets, Barrels & Ballistics
Bad barrel
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<blockquote data-quote="SWHandldr" data-source="post: 2326289" data-attributes="member: 114858"><p>Laughing at a customer is never good. Way before the Internet surveys indicated that unsatisfied customers share with 5X more people than satisfied ones (25 vs 5). The ratio is probably higher now. </p><p></p><p>Humans are imperfect by definition. It's better for all parties to accept a reasonable customer's complaint and make good a questionable product than to blow one off. Doing otherwise is being guilty of hubris: "We never make/ship a mistake." Imo, one way to tell a true leader in any industry is the willingness to admit _possible_ fault. At least take a customer's concern seriously - they may be letting you know about an issue you're unaware of.... </p><p></p><p>Even unreasonable requests can be handled "fair, firm and friendly." More emphasis on the first two for the true PIA's. </p><p></p><p>TL;DR: Respect for folks spending their hard-earned bucks with you, who approach you reasonably, pretty much pays off. If profits are so low that's a problem, other issues exist.</p></blockquote><p></p>
[QUOTE="SWHandldr, post: 2326289, member: 114858"] Laughing at a customer is never good. Way before the Internet surveys indicated that unsatisfied customers share with 5X more people than satisfied ones (25 vs 5). The ratio is probably higher now. Humans are imperfect by definition. It's better for all parties to accept a reasonable customer's complaint and make good a questionable product than to blow one off. Doing otherwise is being guilty of hubris: "We never make/ship a mistake." Imo, one way to tell a true leader in any industry is the willingness to admit _possible_ fault. At least take a customer's concern seriously - they may be letting you know about an issue you're unaware of.... Even unreasonable requests can be handled "fair, firm and friendly." More emphasis on the first two for the true PIA's. TL;DR: Respect for folks spending their hard-earned bucks with you, who approach you reasonably, pretty much pays off. If profits are so low that's a problem, other issues exist. [/QUOTE]
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Bad barrel
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