Recently purchased a new Springfield Model 2020 Redline. No local shops had any in stock, and couldn't get one in for a price within several hundred of what they were selling for 1 state away, as I do try to support and keep a good relationship with my local FFLs. So, paid for it online, had it shipped to local FFL.
It arrives with a couple of relatively deep scratches around the inlet area of the action, where it appears as if someone roughly tried to install the bolt without having it aligned properly. Not areas of normal friction from bolt cycling, and exposing bare metal. Similarly, there are 3 deep scratches on the bolt itself, along the fluting, again in areas that wouldn't contact the action. My point being that none of it is remotely explainable by simply testing the bolt. Lastly, the comb area of the stock has a gouge completely through the paint everything, leaving a fairly noticeable white splotch that lines exactly up with where the bolt would slam into if you were aggressive when removing. Seems pretty clear to me that for some reason, either factory or distributor was not careful when cycling the bolt several times.
Am I the one overreacting by finding that unacceptable? As in that's what you get for buying a gun online, guns get handled, etc. This is a $2000+ gun, and it wouldn't have this level of damage to it from personal use in many years, this isn't microscopic damage.
I reached out to the distributor, who said it was a warranty claim, passed it on to the manufacturer. They sent me a canned/generic email with instructions on how to send a firearm for repairs.
What do you do next? Return the gun to the distributor, get a refund, start over? Send it in to manufacturer for repairs? I'm annoyed already that I would be starting out with a "repaired" gun, but I realize it's not as simple as swap it out for another new one off the shelf. I have not yet even installed the bolt, much less fired. It's new in box. It's completely functional, and I'd consider keeping for a partial refund, but otherwise I would like a brand new gun if that's what I'm paying for.
Opinions? Quit whining? Return it to distributor? Send in for repair? Throw a Karen tantrum?
It arrives with a couple of relatively deep scratches around the inlet area of the action, where it appears as if someone roughly tried to install the bolt without having it aligned properly. Not areas of normal friction from bolt cycling, and exposing bare metal. Similarly, there are 3 deep scratches on the bolt itself, along the fluting, again in areas that wouldn't contact the action. My point being that none of it is remotely explainable by simply testing the bolt. Lastly, the comb area of the stock has a gouge completely through the paint everything, leaving a fairly noticeable white splotch that lines exactly up with where the bolt would slam into if you were aggressive when removing. Seems pretty clear to me that for some reason, either factory or distributor was not careful when cycling the bolt several times.
Am I the one overreacting by finding that unacceptable? As in that's what you get for buying a gun online, guns get handled, etc. This is a $2000+ gun, and it wouldn't have this level of damage to it from personal use in many years, this isn't microscopic damage.
I reached out to the distributor, who said it was a warranty claim, passed it on to the manufacturer. They sent me a canned/generic email with instructions on how to send a firearm for repairs.
What do you do next? Return the gun to the distributor, get a refund, start over? Send it in to manufacturer for repairs? I'm annoyed already that I would be starting out with a "repaired" gun, but I realize it's not as simple as swap it out for another new one off the shelf. I have not yet even installed the bolt, much less fired. It's new in box. It's completely functional, and I'd consider keeping for a partial refund, but otherwise I would like a brand new gun if that's what I'm paying for.
Opinions? Quit whining? Return it to distributor? Send in for repair? Throw a Karen tantrum?
