I will never buy another remington again!!

[Kevin Thomas]

Darrin,

It's true, and they're not jerkin' you around. ATF and the Feds have some very tight controls regarding not only serial numbered and registered items, such as firearms. Ditto for ammunition and some reloading components; once they go out the door, they're yours, for better or worse. You can't return them, as they can't put them back on the shelf, legally. I've seen some places take stuff back like this, but it's being done strictly as a customer courtesy, and they're eating the cost; the powder, primers, loaded ammo, whatever, is destroyed, but it is not returned to the shelf.

Love the M700s, and they are truly a great design. I have many of them, and am usually in the market for another if the price is right. But I want older ones, used guns in decent condition. If I were to buy a new one off the shelf, I'd want to go over it with a fine toothed comb, including a bore scope, before I plunk down the cash. Yeah, there have been serious quality issues with the production guns over the past few years.

Hang in there, and let us know how it turns out.

 

[JC Hedj]

Being an avid long range antelope hunter and Steel Silouette shooter up to 1,000 yds and the owner of 3 ( count 'em ) 3 Remington 700 rifles for the past 20 yrs alll I can say to the sissfied people of the USA is " bite Me " and the CNN report you derived your info from.

I sent one action to Remington Custom shop for a special request and in 20 yrs of dealings never ever had 1 complaint against the people of Remington.
Matter of fact that action just came back and went to SHILEN for a new Sendero Barrel.

We just held a survey of 250 gun club members and not 1 , count 'em , not 1 had any problems ever with any Remington Firearm.

March 31 2011

 

[MontanaRifleman]

Being an avid long range antelope hunter and Steel Silouette shooter up to 1,000 yds and the owner of 3 ( count 'em ) 3 Remington 700 rifles for the past 20 yrs alll I can say to the sissfied people of the USA is " bite Me " and the CNN report you derived your info from.

I sent one action to Remington Custom shop for a special request and in 20 yrs of dealings never ever had 1 complaint against the people of Remington.
Matter of fact that action just came back and went to SHILEN for a new Sendero Barrel.

We just held a survey of 250 gun club members and not 1 , count 'em , not 1 had any problems ever with any Remington Firearm.

March 31 2011

Your verbage and tone is totally uncalled for and if you think you do Remington a service, think again...

I have also owned three Rems and had to send one back for a cracked bolt of all things, so if you want some more anecdotal experience, there it is, right next to yours. I don't consider 67% quality very good and Howa actions will get get first consideration for future factory builds. I own both... two Rems and three Howas and IME the Howa is superior.

 

[MontanaRifleman]

I have also owned three Rems and had to send one back for a cracked bolt of all things, so if you want some more anecdotal experience, there it is, right next to yours. I don't consider 67% quality very good and Howa actions will get get first consideration for future factory builds. I own both... two Rems and three Howas and IME the Howa is superior.

BTW, that is not a slam on Remingtons. I think overall they are good action but they seem to have more than their share of issues. Take it FWIW.

 

[roninflag]

Oh my gosh I can not believe that remington customer service reps are showing why people should stay away from remington. I called in to explain my problem about my bolt not closing with a factory round in the chamber. Mind you this is a brand new rifle straight out of the box. He would not listen he told me to write a letter and hung up the phone. I totally understand that I have to send in my rifle to get repaired. I a happy that they are infact going to repair it but it is not the point.To bad there quality control sucks and is down the tube. They lost a customer today and it is sad. I come from 4 generations of remington owners. Sad day!!

Darrin

I think this is an april phoule. they are the best in the world. other wise why would the navy seals ect use them?

 

[D.ID]

Big green is a company that has built masterpieces but in todays market allot of companies are striving to build master pieces. Many surpass these in value or capability or both. Dropping the price and the quality does not make you more competitive it just makes you cheaper. In any case the people selected for customer service should always be conducting themselves as the face of the company. Even a construction worker or janitor has an obligation not to vent at a customer. We all have bad days but someone that has put there faith and money in your product and turned to you for resolution of a legitimate problem should always be treated accordingly. If that is not the case it is fair to hold the company as a hole accountable. They know better than to allow such a thing to ever happen, if in there arrogance they tolerate it even a little bit, it will be there undoing. There is no monopoly on good rifles or rifle actions now days. Many companies will bend over backwards to get your business. May he who is worthy win.

 

[boomtube]

"...this is a brand new rifle straight out of the box. He would not listen he told me to write a letter and hung up the phone. I totally understand that I have to send in my rifle to get repaired."

I suppose I understand, a little, but I think you're over reacting. After informing you that you that you must write a letter for a return authorization the guy on the phone had done all he could do. If you just want sympathy you could write Dear Abby or post here but neither will get your rig fixed; write the letter. ??

 

[hammertyme]

In 1993 I sent Remington packing in a incident much like this, plus.

I paid $650. for a new model stainless Varminter in 22-250 and spent the next two months trying to get it to shoot under two inches! A call and a visit to Boots Obermeyer who inspected this third one of these new problems by Remington.

He said send it in with my rankings and Boots name as inspector and see what they said. I did and they returned it two weeks later with a letter bluntly stating that accuracy was within warranty.

I sent them a copy of that letter/a copy of my new letter advising them that they just lost a Remington Customer and every one I came in contact with would here this story. In concluding the letter I asked them to take a survey of their Varmint hunters and see which one of them would accept 2" group @ 100 yards for shooting praire dogs.

Savage was quite happy with the Remington Customer service.

Neal

 

[Trickymissfit]

Being an avid long range antelope hunter and Steel Silouette shooter up to 1,000 yds and the owner of 3 ( count 'em ) 3 Remington 700 rifles for the past 20 yrs alll I can say to the sissfied people of the USA is " bite Me " and the CNN report you derived your info from.

I sent one action to Remington Custom shop for a special request and in 20 yrs of dealings never ever had 1 complaint against the people of Remington.
Matter of fact that action just came back and went to SHILEN for a new Sendero Barrel.

We just held a survey of 250 gun club members and not 1 , count 'em , not 1 had any problems ever with any Remington Firearm.

March 31 2011

quick somebody grab a fire hose cause his shirt"s on fire! You can't make up 12 deaths! My 700 did it with two different triggers at least ten times. Mike Walker said the trigger design was flawed, and he ought to know as he designed it! My dealer checked a half dozen 700's on his shelf and found two of them doing it with the hang tags still on them!

The problem with Remington is that they've been running on their name tag for the last twenty years or so. They had every Tom, Dick, and Harry acting as a shill for them (Layne Simpson being the worst), and now their chickens have come to roost. They have no quality control to speak of, and any other company selling a product that bad would have been under Federal investigation ten years ago.

I've bought exactly three bad rifles in my lifetime (and I've bought a bunch), and one bad pistol (a Colt). Two were Rugers and the other was a 700 Remington. The Colt was a barrel problem in a Match Target Woodsman. Colt not only repaired the rifle without a whimper, but sent the pistol thru their custom shop for a complete rebuild. Total cost? ZERO! Total time on the phone; maybe fifteen minutes with a very nice person on the other end. The Ruger 1022 blew up! They rebuilt it, and it blew up again. Problem turned out to be a bad lot of ammo, and not Ruger. Still was treated fairly nice. The 77 went strait to Eric Woods for a complete rebuild, and Ruger was never involved (the problems were in their machining practices). But the Remington was another story. The barrel was so bad that it tore up patches. The bolt was seating on a large burr that should have been removed (about .060+"). The chamber was cut .007" off center and at roughly a 7 degree angle to the centerline of the bore. My dealer called Remington, and was asked if the rifle cycled OK? Of course it did (4.25" groups). Then it was OK! So I had to rebuild it myself (with a lot of help from friends). It's now a .45" gun with the same junk barrel. After having some well known and very competent gunsmiths try to fix the trigger it ended up with one made in 1978. Nobody could make the one that came in it work (it would often freeze up in travel). My dealer actually removed one from a new rifle on his rack, and it was only slightly better. The one that worked came from Mr. Pendel, and is set at 2.5lb.

To add to this a few years back I had a 629 S&W Classic Deluxe stolen from me. Six months later the cops returned it to me, and it looked just fine except for a few very minor scratches. I wasn't keen on shooting the revolver, and had a gunsmith I trusted look it over. There was something about the way it felt that he didn't like. We called Smith & Wesson and simply told them what happened. I also asked them if they could refinish it in the heavy bead blast with new laser etch. The Charge was $80 to refinish it. They returned the revolver with several new parts inside (they sent me a list). Their Performance shop did all the work inside and outside for a total cost of $80! Would not have me pay for the parts they replaced! Then called me at the house to see how well it shot. I would have gladly paid for the parts if they'd have wanted me to, but they wouldn't have that.
gary

 

[Trickymissfit]

I think this is an april phoule. they are the best in the world. other wise why would the navy seals ect use them?

or maybe be good at lobbying
gary

 

[cavtrooper94]

10 years ago everything I bought had to be Remington. When I had problems they told me to send it too them and they fixed it. Now you can't hardly find an affordable Remington that dosen't have some kind of issue and the service sucks. Oh well I've swapped almost everything over to Savages now.

 

[NCBoy]

My experience with Remmy has been terrible this year. My family purchased a Rem. 1187 supr mag 12 ga shotgun. I wanted at 3 1/2 inch gun to take duck hunting in LA. I took it out three times and shot less than 3 boxes of shells. The gun rusted even though I oiled it every time it went out. The stock cracked (it was synthetic) and the forend screw knob broke where you attach the sling. I took it back to Bass Pro and they sent it back to Remmy on the Thrid week of January. I did not get the gun back until the end of March. What a mess.

 

[MTBULLET]

I think darrindlh is saying his biggest concern is how he was treated by the customer service rep! Sure bad products get out. But to call about one and have the rep tell you to write a letter and hang up on you is unforgivable. I have been on the fence between savage and remington and if this is how remington is going to handle things it makes the choice easy. Im sure that other people, the retailer or gunsmith will or can take care of it but thats not the point remington should have taken care of it!

they did, they asked him to write a letter explaining the problem. we can thank our sue happy legal system and mentality for most of this "BS", a mfg. CANNOT give advice or repair info verbaly, has to be in writing to CYA.

 

[Coyboy]

I ordered in a stock remy sps dbm 308, had excessive headspace the bolt lugs had been FILED on. and were making 10 percent contact and not flat or square.

Returned to distributor for a replacement, This one had a tool broke off in the barrel and spun out manually, Lands were MISSING.

That gun was rebarreled and stocked and now shoots sub 1/2 moa. The bad barrel was milled in half and to this day still sits proudly on my store front counter as an example of Remingtons quality. The most recent SS sps had less than .020 primary extraction. It was for a custom job so no big deal I blue printed it and sent it to Nathan for a new timed and tigged handle.


They are fine actions if the quality control is good but latly that has suffered, and if it continues, then what. I am sure most guys would pay $100 more if they new the product was A-1 right from the start.

I forgot to add the 3 sps ultra mags I ordered in to strip down, every one showed corosion expelling out of the lug barrel joint, And I mean ugly, if some one can post a pic I'll e-mail it to them. You will not believe it when you see it.