Vortex Razor HD LHT Issue

[morgaj1]

I bought a Vortex Razor HD LHT 3-15x50 in March and mounted it on my Tikka T3x in 300 Win Mag with a DNZ Game Reaper mount. I've spent the past 2 months working up loads for this gun. So far, I've been impressed with this scope. Glass is good and tracking is spot on. I noticed this weekend that the illumination is not working and thought the battery was dead. I changed it twice with known good 2032 batteries and still nothing. Guess I'll be calling Vortex tomorrow to return it. I have a hog hunt planned next weekend and this was going to be my gun. Even if Vortex sends me a replacement, I won't have time to mount it and sight it in before the hunt. I am sure that Vortex's customer service will take care of it, but this is disappointing for my first Vortex experience.

 

[CW Boz]

Rest of the story? What did Vortex say?

 

[morgaj1]

They repaired it. Upon first use, the illumination would only work intermittently. They ultimately replaced it with a new one. That one has functioned flawlessly so far.

 

[CW Boz]

That sucks. I am considering buying one, just not a ton of feedback out there yet. Taking it off and sending it back and forth is a huge PIA

 

[morgaj1]

It was a huge pain. Especially considering that I did that twice. Vortex's customer service was great, I just wish I hadn't had to use them.