Thank you RCBS

[Hespco]

My RCBS RockChucker press was bought new in 1967. The first year of production & still works perfectly. Awhile back I decided I wanted a back up RochChucker press. So, I bought a used one on the internet. When it arrived I noticed the toggle link pin was damaged on one end ( version of this model ) . The grove that held the keeper clip on the end of the pin was almost gone, like it had been dropped on it. I called RCBS & stated I bought the press used only to find this damage after I received it. I asked to purchase a new " toggle link pin " . They told me a new pin would be sent to me free of charge. It arrived today. Lubed it up with some wheel bearing grease & slipped it into place. Installed the spring keeper clips on each end , works like new. Guess I really didn't need this back up press as my old 1967 model works as good today as when I bought it. A great thanks to RCBS for their service & a stout durable product. Credit needs to be given where credit is due.

 

[Nomosendero]

Impressive!

 

[Hatrick]

Most of the time you only here about the bad stuff. Good on you to shout out.
Tom

 

[74honker]

Go Big Green! Great to hear when a company goes out of their way for customer service.

 

[Carlos88]

What a koingkidink. They're sending me a part free of charge for my RC II.

 

[wernerpd]

I have been very satisfied with both their warranty actions and their products.

 

[misterc01]

Ditto on the supers upport comments. When I called to get the price and order a replacement cutter for my RCBS case trimmer, the rep verified the model nuimber, and then confrmed one would be on the way that smae day - at no chargeto replace the one that wore out.

 

[Scooter 45ACP]

My RCBS RockChucker press was bought new in 1967. The first year of production & still works perfectly. Awhile back I decided I wanted a back up RochChucker press. So, I bought a used one on the internet. When it arrived I noticed the toggle link pin was damaged on one end ( version of this model ) . The grove that held the keeper clip on the end of the pin was almost gone, like it had been dropped on it. I called RCBS & stated I bought the press used only to find this damage after I received it. I asked to purchase a new " toggle link pin " . They told me a new pin would be sent to me free of charge. It arrived today. Lubed it up with some wheel bearing grease & slipped it into place. Installed the spring keeper clips on each end , works like new. Guess I really didn't need this back up press as my old 1967 model works as good today as when I bought it. A great thanks to RCBS for their service & a stout durable product. Credit needs to be given where credit is due.

I ordered parts for my rcbs hand prime tool and they were sent free of charge, customer service like this is rare in today's times and the company's that do this need to be recognized. RCBS will be my first choice for reloading components in the future

 

[BamaMike63]

I had the same experience on an old case trimmer from the seventies. Free shaft in the mail. Good old fashioned service!

 

[Pointman]

Totally agree, RCBS is a class company. I wanted to replace the handle on my '70s version Chucker with the newer version with the knob on top. They sent me one for free. Same with my few calls to purchase replacement parts for broken die stem. Their tech department has helped troubleshoot issues in the past. I would love to get mine refinished with the new version of paint. I'm green through and through.

 

[MJT700P]

Same here, I called this spring for the little plastic part that holds the primer tray in place on my rcII and they sent me the complete tray and everything at no charge!

 

[Dosh]

I've had the same great customer service from them as well. Several gun related manufacturers do the same. Nikon used to, but doesn't honor their unconditional warranty anymore.

 

[Huntfly]

My RCBS RockChucker press was bought new in 1967. The first year of production & still works perfectly. Awhile back I decided I wanted a back up RochChucker press. So, I bought a used one on the internet. When it arrived I noticed the toggle link pin was damaged on one end ( version of this model ) . The grove that held the keeper clip on the end of the pin was almost gone, like it had been dropped on it. I called RCBS & stated I bought the press used only to find this damage after I received it. I asked to purchase a new " toggle link pin " . They told me a new pin would be sent to me free of charge. It arrived today. Lubed it up with some wheel bearing grease & slipped it into place. Installed the spring keeper clips on each end , works like new. Guess I really didn't need this back up press as my old 1967 model works as good today as when I bought it. A great thanks to RCBS for their service & a stout durable product. Credit needs to be given where credit is due.

The good folks at RCBS. I had the JR before still have my Rockchucker.

 

[Carlos88]

Part came in and already in place. Gotta love that kind of service.