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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
Sig Whiskey5 won’t hold zero
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<blockquote data-quote="FIGJAM" data-source="post: 1483394" data-attributes="member: 71039"><p>I just wanted to give an update on my Sig Electro Optics customer service experience - it was AWFUL. I just got my whiskey 5 back from them after they had it for 6 weeks. It came with a note saying the scope was fine, there is nothing wrong with it and I need to do a better job mounting it. Needless to say I was ****ed...So I called them up and they sent me to a guy who does the testing. I told him I know the scope wouldn't hold zero, I checked my rings, used a torque wrench etc. and I expressed my frustration that they didn't do anything to fix it after having it for 6 weeks. This guy has the umitigated gall to tell me that they get 1000's of scopes returned to them with claims they don't hold zero and every scope They test functions flawlessly. He proceeds to tell me that 100% of the time the customer isn't mounting the scope correctly. He then asks me if I used a picatiny rail - I told him I do not. A few minutes later he asks me if I was sure I wasn't using a picatiny rail - my response was no. A few minutes later he asked me a third time if I was using a picatiny rail to which I responded "seriously? I am not an idiot, quit asking me that question, the answer isn't going to change". They want me to send my scope back in so they can look at it again, eye roll. The scope also came back with some white sticker residue all over it - ***? The guy was a real jerk - treated me poorly and I never want to do business with this company again. Too bad - I really liked the glass, it was clear and the scope matched the urban camo paint job I just got on my hs precision stock</p><p></p><p>There are a lot of good scope companies out there, my humble recommendation is to is to buy from somebody besides SIG. I have dealt with Vortex a few times and they treated me awesome - even when it was my fault the scope was jacked up, had nothing to do with their workmanship.</p><p></p><p>*update*. I got a call from the supervisor, who apologized for my experience and replaced my scope. I haven't had a chance to mount it and test it yet, but I am a little less fired up than I was a couple weeks ago. Sometimes you just have to talk to the right people.</p></blockquote><p></p>
[QUOTE="FIGJAM, post: 1483394, member: 71039"] I just wanted to give an update on my Sig Electro Optics customer service experience - it was AWFUL. I just got my whiskey 5 back from them after they had it for 6 weeks. It came with a note saying the scope was fine, there is nothing wrong with it and I need to do a better job mounting it. Needless to say I was ****ed...So I called them up and they sent me to a guy who does the testing. I told him I know the scope wouldn’t hold zero, I checked my rings, used a torque wrench etc. and I expressed my frustration that they didn’t do anything to fix it after having it for 6 weeks. This guy has the umitigated gall to tell me that they get 1000’s of scopes returned to them with claims they don’t hold zero and every scope They test functions flawlessly. He proceeds to tell me that 100% of the time the customer isn’t mounting the scope correctly. He then asks me if I used a picatiny rail - I told him I do not. A few minutes later he asks me if I was sure I wasn’t using a picatiny rail - my response was no. A few minutes later he asked me a third time if I was using a picatiny rail to which I responded “seriously? I am not an idiot, quit asking me that question, the answer isn’t going to change”. They want me to send my scope back in so they can look at it again, eye roll. The scope also came back with some white sticker residue all over it - ***? The guy was a real jerk - treated me poorly and I never want to do business with this company again. Too bad - I really liked the glass, it was clear and the scope matched the urban camo paint job I just got on my hs precision stock There are a lot of good scope companies out there, my humble recommendation is to is to buy from somebody besides SIG. I have dealt with Vortex a few times and they treated me awesome - even when it was my fault the scope was jacked up, had nothing to do with their workmanship. *update*. I got a call from the supervisor, who apologized for my experience and replaced my scope. I haven’t had a chance to mount it and test it yet, but I am a little less fired up than I was a couple weeks ago. Sometimes you just have to talk to the right people. [/QUOTE]
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Rifles, Reloading, Optics, Equipment
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Sig Whiskey5 won’t hold zero
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