Kowa customers service/repair experience?

Smokepoles

Well-Known Member
LRH Team Member
Joined
Mar 24, 2014
Messages
1,889
Location
Florida
anyone have first hand experience with Kowa service and repair dept? I’m on the fence about buying a spotter but the warranty says it’s non transferable which can’t be good for resale and I’ve never dealt with them or heard much about them honestly. Thanks in advance.
 

ssssnake529

Well-Known Member
Joined
Sep 10, 2015
Messages
193
I bought a pair of Kowa binoculars from a guy. The focusing mechanism was faulty. It slipped and wasn't smooth. I sent the binos to Kowa, and they fixed the focusing mechanism, cleaned and nitrogen purged the binos.

No charge.

Doesn't get any better than that.
 

Bravo 4

Well-Known Member
Joined
Jul 20, 2007
Messages
4,002
Location
The South
Season before last my Kowa spotter’s guts somehow popped loose during an elk hunt and was unusable. Sent it in and was charged $150 to fix.
Love the glass...
 

couesaddict

Well-Known Member
Joined
Feb 14, 2014
Messages
383
Location
Central AZ
Buddy of mine has a set of Highlander's. He dumped them off the tripod and messed up both eyepieces. They fixed them free of charge and only had them about a month. I was pretty impressed.
 

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