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<blockquote data-quote="Finsta" data-source="post: 2246799" data-attributes="member: 119252"><p>Persistence will likely pay off. I have found that by the third attempt and a little persuasion you will accomplish something satisfactory. Always ask for a supervisor and keep notes and emails of any correspondence. Always explain the details of the previous conversations (dates-persons name,etc.) in your current conversation. I've never threatened to sue with four different companies. But I always say I'm surprised a firearm was let out of the factory in this condition. And I always say that the other companies I had issues with all stood by their firearms and did the right thing. Eventually two were replaced, two were fixed. Sometimes it's as simple as speaking to a different supervisor at a different time. Just keep trying, be assertive, but don't yell. Hope you get a good outcome. It could have been the ammo too.</p><p>PS. With an out of warranty Kimber that had a brake on it and reloads shot through it, I convinced the supervisor by saying: " I would never sue any company related to firearms being I am so pro 2nd amendment and wouldn't hurt fellow supporters. But if my rifle fails a Cape Buffalo charge because your bolt keeps getting stuck, I doubt I will be able to control my wife. And she's the last person you want to come at you armed with lawyers". That's a true story and it worked when all else failed. Lol !</p></blockquote><p></p>
[QUOTE="Finsta, post: 2246799, member: 119252"] Persistence will likely pay off. I have found that by the third attempt and a little persuasion you will accomplish something satisfactory. Always ask for a supervisor and keep notes and emails of any correspondence. Always explain the details of the previous conversations (dates-persons name,etc.) in your current conversation. I’ve never threatened to sue with four different companies. But I always say I’m surprised a firearm was let out of the factory in this condition. And I always say that the other companies I had issues with all stood by their firearms and did the right thing. Eventually two were replaced, two were fixed. Sometimes it’s as simple as speaking to a different supervisor at a different time. Just keep trying, be assertive, but don’t yell. Hope you get a good outcome. It could have been the ammo too. PS. With an out of warranty Kimber that had a brake on it and reloads shot through it, I convinced the supervisor by saying: “ I would never sue any company related to firearms being I am so pro 2nd amendment and wouldn’t hurt fellow supporters. But if my rifle fails a Cape Buffalo charge because your bolt keeps getting stuck, I doubt I will be able to control my wife. And she’s the last person you want to come at you armed with lawyers”. That’s a true story and it worked when all else failed. Lol ! [/QUOTE]
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