The issue is not the rifle at all. The issue is their lack of response or communications. Its been stated numerous times we don't know what caused the incident. Most in this thread understands that quite well, its the extremely poor customer service that has this thread humming along. Like stated, if its not the rifle like many believe, so say so, return, repair or say something! They have lost more potential sales from their poor customer service than if it were truly a rifle problem. We all understand a product can have a problem and accept that if the manufacturer STANDS behind their product.