Help? What should I do?

Muddyboots

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Its tough to decide what to do in these circumstances. I don't envy your position you are in right now. As a consumer, we like to think companies will stand behind their products and do what we think is right thing to do. Like Bob Wright stated, once you threaten to sue, likely the company will dig a foxhole. The real question is what caused the event? Rifle, ammunition, environment or even operator?

Lots of suggestions here. Only an attorney can probably break the logjam and suggest contacting one just to get guidance and recommendation for next steps. My experience with attorneys is they prefer to mitigate the situation versus actual litigation.

Good luck and keep us posted.
 

capona

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The chances of this being a Tikka issue are slim in my opinion. I’d be looking more at Hornady. projectiles don’t wedge halfway down the pipe unless they meet an obstruction, or they don’t have enough pressure for numerous reasons, to clear out of the pipe. If the rifle had an issue, you probably would have experienced it sooner. But every round of ammo is an opportunity for a potential bad round.
 
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Hecouldgoalltheway

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I had left a message for the Berretta customer service folks on Sunday morning. Upon leaving a message on their voice-mail line, they tell you that someone will return your call within 24 hours. Unsurprisingly, nobody called.

So, I called them again at noon (central time) today and sat on hold for about 20 minutes. Eventually a nice young lady came onto the line and took my information again, and told me that the "higher ups" were looking at it, and that was all she could tell me. I told her about my repeated attempts to speak to someone about this matter, and that nobody from the company had so much as picked up the phone to call me, or fired off an email in 7 months. I then told her that they have 24 hours to call me and discuss this matter, or I would engage in a media war with them. I explained that tomorrow at noon, if they haven't contacted me, I would be telling this story on every social media outlet on the internet, every forum in the gun space, and then I would begin to ratchet it up. I would go on to make formal complaints with everyone who accepts them, and then if that didn't work, I will report the weapon stolen to the ATF. She put me on hold for a few minutes and when she came back she told me that her supervisor would call me back. That was 4 hours ago (roughly). They have about 20 to go.
 

Rick Richard

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I had left a message for the Berretta customer service folks on Sunday morning. Upon leaving a message on their voice-mail line, they tell you that someone will return your call within 24 hours. Unsurprisingly, nobody called.

So, I called them again at noon (central time) today and sat on hold for about 20 minutes. Eventually a nice young lady came onto the line and took my information again, and told me that the "higher ups" were looking at it, and that was all she could tell me. I told her about my repeated attempts to speak to someone about this matter, and that nobody from the company had so much as picked up the phone to call me, or fired off an email in 7 months. I then told her that they have 24 hours to call me and discuss this matter, or I would engage in a media war with them. I explained that tomorrow at noon, if they haven't contacted me, I would be telling this story on every social media outlet on the internet, every forum in the gun space, and then I would begin to ratchet it up. I would go on to make formal complaints with everyone who accepts them, and then if that didn't work, I will report the weapon stolen to the ATF. She put me on hold for a few minutes and when she came back she told me that her supervisor would call me back. That was 4 hours ago (roughly). They have about 20 to go.
Which is why I will never own another Beretta product again.
 

antelopedundee

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I had left a message for the Berretta customer service folks on Sunday morning. Upon leaving a message on their voice-mail line, they tell you that someone will return your call within 24 hours. Unsurprisingly, nobody called.

So, I called them again at noon (central time) today and sat on hold for about 20 minutes. Eventually a nice young lady came onto the line and took my information again, and told me that the "higher ups" were looking at it, and that was all she could tell me. I told her about my repeated attempts to speak to someone about this matter, and that nobody from the company had so much as picked up the phone to call me, or fired off an email in 7 months. I then told her that they have 24 hours to call me and discuss this matter, or I would engage in a media war with them. I explained that tomorrow at noon, if they haven't contacted me, I would be telling this story on every social media outlet on the internet, every forum in the gun space, and then I would begin to ratchet it up. I would go on to make formal complaints with everyone who accepts them, and then if that didn't work, I will report the weapon stolen to the ATF. She put me on hold for a few minutes and when she came back she told me that her supervisor would call me back. That was 4 hours ago (roughly). They have about 20 to go.

How fricken long can it take to decide if they are or are not at fault? Maybe nobody in the company is allowed to render a decision.
One potato two potato hot potato four
 

milo-2

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Gillette, Wy
I had left a message for the Berretta customer service folks on Sunday morning. Upon leaving a message on their voice-mail line, they tell you that someone will return your call within 24 hours. Unsurprisingly, nobody called.

So, I called them again at noon (central time) today and sat on hold for about 20 minutes. Eventually a nice young lady came onto the line and took my information again, and told me that the "higher ups" were looking at it, and that was all she could tell me. I told her about my repeated attempts to speak to someone about this matter, and that nobody from the company had so much as picked up the phone to call me, or fired off an email in 7 months. I then told her that they have 24 hours to call me and discuss this matter, or I would engage in a media war with them. I explained that tomorrow at noon, if they haven't contacted me, I would be telling this story on every social media outlet on the internet, every forum in the gun space, and then I would begin to ratchet it up. I would go on to make formal complaints with everyone who accepts them, and then if that didn't work, I will report the weapon stolen to the ATF. She put me on hold for a few minutes and when she came back she told me that her supervisor would call me back. That was 4 hours ago (roughly). They have about 20 to go.
Berretta is at fault here for lack of communication. No doubt about this.

Your idle threats or smear campaign will not affect Berretta sales one bit. Tikka makes a entry level rifle that probably has over a 99% customer satisfaction. For every complaint like yours, 99 people will say their Tikka is fantastic for the costs.
Report the weapon stolen to the ATF, really, you sent it to them, nothing about this constitutes theft. Do you really think the ATF will even follow up on this?
One more time, I hope you get this settled to your satisfaction, but I don't think the outcome will be what you expect at all.
The only thing Berretta has done wrong so far is to ignore you, and you do not know the reasons why.
 

Bullmark

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Based on what I’ve heard from the original post, I believe what they are doing is, first of all very wrong on most all levels. And their primary goal is to ignore long enough that you’ll go away.
It’s also possible that they are delaying any sort of response to allow enough time to pass to mitigate any possibility of an injury claim.
It really puts you in a difficult position and there is no clear cut obvious path forward.
I’m not a litigious person and I’d say you’d be hard pressed to find one on this forum, but I do believe in standing up for yourself when you’re being treated unfairly.
I would probably call again and try to find out the chain of command, then work your way to the highest rung of the ladder. Tell them, in no uncertain terms, that you are not going to let this go and it could easily go away by replacing the rifle. Should they choose not to do so, you’ll have no choice but to exhaust all legal resources to pursue a remedy.
That type of dialogue could inspire them to resolve the matter. But it may not. At that point, you can either cut your losses and hope karma prevails or talk to an attorney. If you wanted to take legal action, I’d try to arrange a no cost initial discussion with a larger corporate firm who is accustomed to taking on (or defending) large business entities like Beretta.
I would hate to throw good money after bad....but you may find that a simple letter from a bona fide law firm could facilitate a satisfactory solution.
Good luck and I hope things work out in your favor.
 

Hecouldgoalltheway

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Berretta is at fault here for lack of communication. No doubt about this.

Your idle threats or smear campaign will not affect Berretta sales one bit. Tikka makes a entry level rifle that probably has over a 99% customer satisfaction. For every complaint like yours, 99 people will say their Tikka is fantastic for the costs.
Report the weapon stolen to the ATF, really, you sent it to them, nothing about this constitutes theft. Do you really think the ATF will even follow up on this?
One more time, I hope you get this settled to your satisfaction, but I don't think the outcome will be what you expect at all.
The only thing Berretta has done wrong so far is to ignore you, and you do not know the reasons why.
What is your point? You've made a couple of posts here to defend a company who took my rifle in to determine what destroyed it, and why. They've gone 7 months without speaking to me, and after contacting them repeatedly, they still won't speak to me..

I don't give a &$%$ about Tikka entry level rifles and how people feel about them. You can mind your own business in the future as far as I'm concerned. If you think this is an acceptable way to treat your customers, I'm sure you aren't self employed, nor do you deal with customers in whatever line of work you are in. Have whatever kind of day you want to.
 
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