SheepShapeAK

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Apr 17, 2020
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Alaska
Anyone else have one of these on order? I placed my order back in March and have nothing to show for it, except a bunch of fluff that it’s “on the way” for the last six months.

I received a “shipped” notification in August, but it never shipped and was pending receipt from the USPS. The tracking number doesn’t even work anymore.

To make matters worse, no one is responding to my emails and it’s past the 180 days to file a claim through PayPal for items not received.

Needless to say, I would not order one just bast on their customer service.

So now it seems I’m out a whole pile of money with nothing to show for it. Severely disappointed in the way everything is going down.

Just figured I would warn everyone.
 

codyadams

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Jan 7, 2015
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3,651
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Southwest Wyoming
Good to know. I almost ordered one, but instead decided to work on making my own. Been doing a lot of research, with my time invested not sure if it will end up being worth it ha ha, but should come out to under $200 for everything to make a liquid cooled induction annealer, IF everything goes as planned.

Hopefully they are just having some growing pains or something, and can get you squared away quickly. Have you had a chance to call them directly?
 

SheepShapeAK

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Apr 17, 2020
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Alaska
I haven’t had time to call them. I need to. I received one email a few months ago, but that was it.

I’ll try and call them next week now that all my hunts are done.
 

SheepShapeAK

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Apr 17, 2020
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Alaska
Well, after leaving a voicemail a few weeks back, I received a text message saying they received bad parts and were working to fix it. They also said mine “would ship” that day or “shortly”. That was back on 28 September. No more correspondence and not a single tracking number in my inbox.

I’ve pretty much wrote my fiat currency notes off as a loss. I can’t even file a pay pal claim, because I had good faith in the company, and waited past 180 days to file a claim for not receiving items.

Just a warning to everyone. Heck, at this point I’ll have my silencer faster than my annealer. Well, that’s if I ever get shipped an annealer. Seems like I’ve been taken to the cleaners at this point.
 

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DartonJager

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Apr 1, 2016
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773
I can see where around $600 VS $1400 was a BIG selling point.
Truly to bad that they aren't going about handling their issues in a proper reputable business manner.
They have to know with the internet being what it is that their name and reputation will quickly surfer severer damage, possibly irreparable.
 

Triple BB

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Joined
Dec 12, 2002
Messages
643
Location
Wyoming
I ordered mine on May 1, this year. My first contact on status was in early July. Got the standard parts issues and no help excuse. He said 3 - 4 weeks. Contacted again in mid August. Was advised it would be shipping in 7-10 days. Contacted mid Sept. Was advised it was being shipped and received a shipping invoice saying the order was complete. Contacted end of Sept asking for a tracking #. No reply. Wrote up a similar post on AccurateShooter where a similar thread is running. A member posted who apparently knows Garett. He advised he was having employee and parts issues and said you will receive the item. I was thinking my money was gone. Two days later everything showed up well packaged and as ordered. I suspect your unit will show up. In the mean time I would be watching Reese on the Range' Youtube videos. I've been corresponding with a gentleman who does induction annealing and has access to a Vickers Hardness tester. He states most larger cases he's tested have to a reach a temp of 1000 - 1200 degrees for a specific time period to be properly annealed. I'm really glad I received the unit an am looking forward to running it.
 

SheepShapeAK

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Apr 17, 2020
Messages
81
Location
Alaska
I ordered mine on May 1, this year. My first contact on status was in early July. Got the standard parts issues and no help excuse. He said 3 - 4 weeks. Contacted again in mid August. Was advised it would be shipping in 7-10 days. Contacted mid Sept. Was advised it was being shipped and received a shipping invoice saying the order was complete. Contacted end of Sept asking for a tracking #. No reply. Wrote up a similar post on AccurateShooter where a similar thread is running. A member posted who apparently knows Garett. He advised he was having employee and parts issues and said you will receive the item. I was thinking my money was gone. Two days later everything showed up well packaged and as ordered. I suspect your unit will show up. In the mean time I would be watching Reese on the Range' Youtube videos. I've been corresponding with a gentleman who does induction annealing and has access to a Vickers Hardness tester. He states most larger cases he's tested have to a reach a temp of 1000 - 1200 degrees for a specific time period to be properly annealed. I'm really glad I received the unit an am looking forward to running it.

I placed my order back in March and still haven’t received my annealer.
 

SheepShapeAK

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Apr 17, 2020
Messages
81
Location
Alaska
Perhaps find the thread on accurate shooter and speak with Garett's friend. Maybe this thread just hasn't made enough of a stink yet.....lol. Sorry to hear that man.
Probably. I just sent an email directly to Garrett. I just want to be able to anneal my cases.
 
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