I appreciate the help, but i don't need protection, im a big boy
I was out Thursday and most of the day Friday so my mailbox got full. It takes time to reply back to 30 calls. If i didn't get back to you as fast as you would like i apologize, but i was waiting on you for almost 2 weeks for payment information. I care more about my customers that most and take pride in that. I am not a click and ship supplier and never will be.
Yes, it takes some time to get products from us. I understand that and i am doing everything i can to to make it faster. I shipped over 100 packages in the last month. The good things, like receiving your product 2 weeks early or not charging you extra for 2 day air because you need it now never get talked about and when they do, no one cares.
Here is my suggestion before potentially hurting a company's reputation...
Try to resolve the issue with the company first. If you aren't sure why your package hasn't arrived, the guys on the internet wont be able to help, but most likely will make a un-intended situation develop. Only the business you ordered from can help. If they wont help, then flame away, but please watch what you post. Please remember, a business is made of people and they can easily make a simple typo mistake that they don't know about thus holding up your order. This is a small community and in the end a guys reputation and integrity is all he has.
If i told you or someone else i had an item in stock and you think you should have received it please call and see why you havnt. things happen and although somewhat rare, they are the things that get aired out on a public internet forum. I do have a stack of orders here that i cannot collect payment on. I have tried contacting them if i could and there is a good chance you are in that pile if you are over due on receiving a item.
Order updates...
I encourage everyone to check in for a order update at any time the feel they need one OR if they have any questions at all. I will not sit down and call everyone to give them a update. I have been very up front about that since day one.