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Rifles, Reloading, Optics, Equipment
Gunsmithing
Bad customer service?
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<blockquote data-quote="Alex Wheeler" data-source="post: 2225001" data-attributes="member: 101859"><p>Theres a lot to cover here. One thing I will say is that custom rifle building is like no other biz I know of. You have one guy doing everything. The profit margins are too low to pay help. So anytime the smith is on the phone the entire biz stops. So if you want to compare it to other businesses, then when your on the phone with your home remodeling company, the entire crew has to stop working. I have spent 5+ hours on the phone some days. It can be overwhelming. Its a balance between customer service, getting work done, and quality of life. And it seems like they all suffer. If you can find a retired guy or part time smith that actually knows how to do things right you will be happy. The good ones are not too common though. There are also semi custom assemblers that are geared toward production of a specific type of rifle. You wont get a lot of options, and you will have an hourly guy building your rifle vs the owner but it will happen faster and you will have people free to take more calls.</p></blockquote><p></p>
[QUOTE="Alex Wheeler, post: 2225001, member: 101859"] Theres a lot to cover here. One thing I will say is that custom rifle building is like no other biz I know of. You have one guy doing everything. The profit margins are too low to pay help. So anytime the smith is on the phone the entire biz stops. So if you want to compare it to other businesses, then when your on the phone with your home remodeling company, the entire crew has to stop working. I have spent 5+ hours on the phone some days. It can be overwhelming. Its a balance between customer service, getting work done, and quality of life. And it seems like they all suffer. If you can find a retired guy or part time smith that actually knows how to do things right you will be happy. The good ones are not too common though. There are also semi custom assemblers that are geared toward production of a specific type of rifle. You wont get a lot of options, and you will have an hourly guy building your rifle vs the owner but it will happen faster and you will have people free to take more calls. [/QUOTE]
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Rifles, Reloading, Optics, Equipment
Gunsmithing
Bad customer service?
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