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Rifles, Reloading, Optics, Equipment
Gunsmithing
Bad customer service?
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<blockquote data-quote="Sealesniper" data-source="post: 2224587" data-attributes="member: 20769"><p>I think everyone responding is correct and it is difficult to weigh in on someone else's experience or needs. What I have learned, and I personally force myself to follow is great communication, even if the communication is not wat the customer wants to hear. I am very tired of doing the salesman's job. It is almost impossible to get ANYONE to reply to a question, neverminded a list of questions. I currently have a new boat on order that is months late waiting on components. My only request was a weekly text giving me updates. Salesman has NOTHING to sell as they are sold out for the season, but he is still to lazy to give me a 5 minute block of his time each week with a text. I just want to know if anything has changed, and if nothing has, at least I think he is checking on the status of the parts for me each week. Zero communication makes the customer wonder if the salesman even has me on his radar. I still have the boat on order and will still buy the boat. I will not deal with them again, nor will I recommend that salesman.</p><p></p><p>Now, what I feel I do is over communicate, but I don't want anyone wondering where I stand. So I guess if we started a new culture of following up in all our dealings, maybe, just maybe it would catch back on.</p></blockquote><p></p>
[QUOTE="Sealesniper, post: 2224587, member: 20769"] I think everyone responding is correct and it is difficult to weigh in on someone else's experience or needs. What I have learned, and I personally force myself to follow is great communication, even if the communication is not wat the customer wants to hear. I am very tired of doing the salesman's job. It is almost impossible to get ANYONE to reply to a question, neverminded a list of questions. I currently have a new boat on order that is months late waiting on components. My only request was a weekly text giving me updates. Salesman has NOTHING to sell as they are sold out for the season, but he is still to lazy to give me a 5 minute block of his time each week with a text. I just want to know if anything has changed, and if nothing has, at least I think he is checking on the status of the parts for me each week. Zero communication makes the customer wonder if the salesman even has me on his radar. I still have the boat on order and will still buy the boat. I will not deal with them again, nor will I recommend that salesman. Now, what I feel I do is over communicate, but I don't want anyone wondering where I stand. So I guess if we started a new culture of following up in all our dealings, maybe, just maybe it would catch back on. [/QUOTE]
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Bad customer service?
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