SilverbulletMAG
Well-Known Member
Not sure if this is getting any circulation, but this is pretty ridiculous. Had some rifle scopes listed on Amazon and recently received an automated email stating they were removed for violating their policies as "restricted items". Full email pasted below for reference:
Hello from Amazon,
We are writing to let you know that the following detail pages have been removed from our catalog:
ASIN: B007FX5YO2, SKU: M3-V9OO-FUY1, Title: Rifle Scopes - This product has been identified as an assault weapon, tool, or accessory, or a product marketed as an assault weapon part, tool, or accessory. If your product is not an assault weapon part, tool, or accessory, please remove any prohibited claims and marketing content from the product detail page, including any prohibited images, and appeal the restriction. For more information, please see the Explosives, Weapons, and Related Items help page - https://sellercentral.amazon.com/gp/help/external/200164950
Why is this happening?
We took this action because this product is not permitted for sale on Amazon.com. It is your obligation to make sure the products you offer comply with all applicable laws, regulations, and Amazon's policies.
What actions do I need to take?
- If any of the above ASINs are Fulfillment by Amazon (FBA) offers, please initiate a removal request for the ASIN(s) referenced above to have your inventory sent to a location of your choosing. If you fail to initiate a removal request within 30 days of this notification, we may dispose of it in accordance with the Amazon Services Business Solutions Agreement and FBA policies. For more information on our FBA policies, please review https://sellercentral.amazon.com/gp/help/201030350 and https://sellercentral.amazon.com/gp/help/200140860.
- Within 48 hours of this warning, please review your listings and close, delete, or archive any listings that do not comply with all applicable laws, regulations, and Amazon's policies, including the product(s) listed above.
Please note that moving a restricted product listing to Inactive (Out of Stock) does not make the listing compliant. If you think your product was incorrectly identified as a restricted product on Amazon, close the listing immediately to ensure compliance while you appeal the restriction with Seller Support.
What happens if I fail to follow the above instructions?
Failure to properly close or delete all restricted product listings from your inventory may result in the deactivation of your selling account, and funds may be permanently held.
I knew it was futile, but I used their appeal link and tried to explain the obvious (these are hunting scopes and are no different than binoculars, telescope, etc.) Their response (laughable, pathetic, sad, alarming, enraging, etc., etc.):
Amazon
Feb 04, 2021 06:04 AM
Hello from Amazon Selling Partner Support,
I understand that your concern is regarding ASIN: B079Y6TS6Y.
Please be informed that after further investigation, this product has been identified as an assault weapon, tool, or accessory, or a product marketed as an assault weapon part, tool, or accessory. If your product is not an assault weapon, tool, or accessory, please remove any prohibited claims and marketing content from the product detail page, including any prohibited images, and appeal the restriction.
For more information, please see the Explosives, Weapons, and Related Items help page - https://sellercentral.amazon.com/gp/help/external/200164950?referral=A2QL0RLJQRQP9X_A31A55E2VPBR79
Your understanding is appreciated in this regard.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Click here for yes:
https://sellercentral.amazon.com/hz/case-dashboard/hmd?p=A3FOGBHVP1NLKF&c=7951126431&k=hy
Click here for no:
https://sellercentral.amazon.com/hz/case-dashboard/hmd?p=A3FOGBHVP1NLKF&c=7951126431&k=hn
Thank you!
To view your case details, or respond, please click http://sellercentral.amazon.com/gp/...ase.html/ref=sc_cd_lobby_vc?caseID=7951126431
Please note: this e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support please contact us https://sellercentral.amazon.com/hz/contact-us
Thank you for selling with Amazon,
Md A.
Amazon.com Seller Support
Today was the icing on the cake. They send me another email that is supposed to clarify their BS response and say it's banned because of the following "phrase", which is nothing more than a picture of a hunter holding a hunting rifle! I could care less if I can sell on Amazon or not (already sold everything on CL and avoided their BS fees anyway) but this has really gotten under my skin. Their full final response with the dreaded "phrase" here with some "claim" that doesn't exist:
Hello from Amazon,
We are writing to let you know that the following detail pages have been removed from our catalog:
ASIN: B007FX5YO2, SKU: M3-V9OO-FUY1, Title: Rifle Scopes - This product has been identified as an assault weapon, tool, or accessory, or a product marketed as an assault weapon part, tool, or accessory. If your product is not an assault weapon part, tool, or accessory, please remove any prohibited claims and marketing content from the product detail page, including any prohibited images, and appeal the restriction. For more information, please see the Explosives, Weapons, and Related Items help page - https://sellercentral.amazon.com/gp/help/external/200164950
Why is this happening?
We took this action because this product is not permitted for sale on Amazon.com. It is your obligation to make sure the products you offer comply with all applicable laws, regulations, and Amazon's policies.
What actions do I need to take?
- If any of the above ASINs are Fulfillment by Amazon (FBA) offers, please initiate a removal request for the ASIN(s) referenced above to have your inventory sent to a location of your choosing. If you fail to initiate a removal request within 30 days of this notification, we may dispose of it in accordance with the Amazon Services Business Solutions Agreement and FBA policies. For more information on our FBA policies, please review https://sellercentral.amazon.com/gp/help/201030350 and https://sellercentral.amazon.com/gp/help/200140860.
- Within 48 hours of this warning, please review your listings and close, delete, or archive any listings that do not comply with all applicable laws, regulations, and Amazon's policies, including the product(s) listed above.
Please note that moving a restricted product listing to Inactive (Out of Stock) does not make the listing compliant. If you think your product was incorrectly identified as a restricted product on Amazon, close the listing immediately to ensure compliance while you appeal the restriction with Seller Support.
What happens if I fail to follow the above instructions?
Failure to properly close or delete all restricted product listings from your inventory may result in the deactivation of your selling account, and funds may be permanently held.
I knew it was futile, but I used their appeal link and tried to explain the obvious (these are hunting scopes and are no different than binoculars, telescope, etc.) Their response (laughable, pathetic, sad, alarming, enraging, etc., etc.):
Amazon
Feb 04, 2021 06:04 AM
Hello from Amazon Selling Partner Support,
I understand that your concern is regarding ASIN: B079Y6TS6Y.
Please be informed that after further investigation, this product has been identified as an assault weapon, tool, or accessory, or a product marketed as an assault weapon part, tool, or accessory. If your product is not an assault weapon, tool, or accessory, please remove any prohibited claims and marketing content from the product detail page, including any prohibited images, and appeal the restriction.
For more information, please see the Explosives, Weapons, and Related Items help page - https://sellercentral.amazon.com/gp/help/external/200164950?referral=A2QL0RLJQRQP9X_A31A55E2VPBR79
Your understanding is appreciated in this regard.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Click here for yes:
https://sellercentral.amazon.com/hz/case-dashboard/hmd?p=A3FOGBHVP1NLKF&c=7951126431&k=hy
Click here for no:
https://sellercentral.amazon.com/hz/case-dashboard/hmd?p=A3FOGBHVP1NLKF&c=7951126431&k=hn
Thank you!
To view your case details, or respond, please click http://sellercentral.amazon.com/gp/...ase.html/ref=sc_cd_lobby_vc?caseID=7951126431
Please note: this e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support please contact us https://sellercentral.amazon.com/hz/contact-us
Thank you for selling with Amazon,
Md A.
Amazon.com Seller Support
Today was the icing on the cake. They send me another email that is supposed to clarify their BS response and say it's banned because of the following "phrase", which is nothing more than a picture of a hunter holding a hunting rifle! I could care less if I can sell on Amazon or not (already sold everything on CL and avoided their BS fees anyway) but this has really gotten under my skin. Their full final response with the dreaded "phrase" here with some "claim" that doesn't exist:
Hello from Amazon Selling Partner Support, Thank you for your patience. We have reviewed your listing for ASIN B079YBPQVN and have determined that the ASIN will not be reinstated. The ASIN "B079YBPQVN" cannot be reinstated as there are prohibited claims on the detail page, such as the phrase "(https://m.media-amazon.com/images/I/51HdO35S8HL.jpg)". Such products are prohibited from making claims on Amazon. Once the claims are removed from the detail page please highlight the detail page changes and we will review for possible reinstatement. Troubleshoot issues adding a product here: https://sellercentral.amazon.com/help/da/AddAProduct?help-topic=G200220550&url=/home?ref=add_a_product_wf To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction. Were you satisfied with the support provided? |
|
| Thank you! To view your case details, or respond, please click http://sellercentral.amazon.com/gp/...ase.html/ref=sc_cd_lobby_vc?caseID=7951152691 Please note: this e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support please contact us https://sellercentral.amazon.com/hz/contact-us Thank you for selling with Amazon, Nitashu J. Amazon.com Seller Support ======================================= MORE WAYS TO GET HELP: Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help To contact us again about this issue, please use the Contact Us form in Seller Central using the following link: https://sellercentral.amazon.com/cu/case-dashboard/view-case?caseID=7951152691 |
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