Re: 35 mm tube IOR\'s
ScO,
I think I've experienced some of those warranty issues with IOR. And yes, I went through some stressful times trying to get my scope fixed or replaced.
Jim Malony at Q-Optics intervened and began to look into the issues I had with my scope. I met Jim while on a business trip in KC a few weeks back. Jim talked to Valentine who heads up the US operations about my scope. I'm not sure what transpired between Jim and Valentine, but Jim notified me a few days later that Valentine agreed to replace my scope. I called Valentine to get the shipping information and he apologized for all my issues I had with my scope. After talking with him about his product line, I decided to change/upgrade my 2.5-10X44 mm illuminated tactical scope that I was returning for their Tactical fixed 10X with the side focus. This presented no problems for Valentine and he was happy to make the change.
I've been on business out of town all this week and I should have the new scope by the time I return home on Friday. Can't wait for the big brown truck to show up.
I will say all of my rifles have leupold scopes on them. My original IOR scope beat the leuy hands down in the optics category. It is a night and day difference. I doubt I'll ever experience or anyone else will experience customer service issues I experienced in the past. As Jim said, they are a small operation and they are learning as they go and sometimes it's by making mistakes. As with any company they are not perfect and will make mistakes. But, in the end they stood behind their product and I'll continue to purchase their scopes. I'm getting twice the scope for hundreds of dollars less than leuy's I've purchased in the past.
For my hard earned dollars, I going with IOR scopes.
