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Rifles, Reloading, Optics, Equipment
AR15/10 Rifles
White oak
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<blockquote data-quote="midnightmalloy" data-source="post: 674599" data-attributes="member: 25605"><p>I just wanted to post the email response I got from John Hollinger when I asked when my barrel might be done, since they were 4 weeks late, this is the email he sent me!</p><p></p><p>Hi Thomas,</p><p>I apologize that we have not met our delivery schedule. We do try hard, but sometimes we miss them. Phone calls and e-mails slow down the production process greatly so in order to help us both out we are cancelling your order at this time so you will not feel the need to make the calls and send the multiple e-mails.</p><p> </p><p>Again, my apologies for not living up to the standard of customer service that we try to deliver.</p><p> </p><p>Thank you,</p><p>John Holliger</p><p>White Oak Armament</p><p><a href="http://www.whiteoakarmament.com" target="_blank">White Oak Armament</a></p><p>309-376-2288</p><p></p><p></p><p>This is awesome customer service huh!!! and when I called he basically said that he doesn't need to cater to me. John went on to say that his lead time that he gives his customers was just his "best guess." I asked why he couldnt put my order thats 4 weeks overdue to the front of the production line and he said "I do them as they come in" well the problem is that my order was 4 weeks late and the others he was working on were 3 weeks early. </p><p></p><p>John may be a great shooter and provide good barrels but his business sense is garbage! </p><p></p><p>So he canceled my order after waiting 12 weeks because he thought that this was the best way to handle being late on my order. </p><p></p><p>needless to say I ordered a noveske barrel and it was to my door in 5 days. I will never do business with white oak again and I will show everyone that wants to order his barrels this email he sent.</p><p></p><p>just beware that if you dont want to do it as john wants you probably wont get what you want.</p></blockquote><p></p>
[QUOTE="midnightmalloy, post: 674599, member: 25605"] I just wanted to post the email response I got from John Hollinger when I asked when my barrel might be done, since they were 4 weeks late, this is the email he sent me! Hi Thomas, I apologize that we have not met our delivery schedule. We do try hard, but sometimes we miss them. Phone calls and e-mails slow down the production process greatly so in order to help us both out we are cancelling your order at this time so you will not feel the need to make the calls and send the multiple e-mails. Again, my apologies for not living up to the standard of customer service that we try to deliver. Thank you, John Holliger White Oak Armament [url=http://www.whiteoakarmament.com]White Oak Armament[/url] 309-376-2288 This is awesome customer service huh!!! and when I called he basically said that he doesn't need to cater to me. John went on to say that his lead time that he gives his customers was just his "best guess." I asked why he couldnt put my order thats 4 weeks overdue to the front of the production line and he said "I do them as they come in" well the problem is that my order was 4 weeks late and the others he was working on were 3 weeks early. John may be a great shooter and provide good barrels but his business sense is garbage! So he canceled my order after waiting 12 weeks because he thought that this was the best way to handle being late on my order. needless to say I ordered a noveske barrel and it was to my door in 5 days. I will never do business with white oak again and I will show everyone that wants to order his barrels this email he sent. just beware that if you dont want to do it as john wants you probably wont get what you want. [/QUOTE]
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Rifles, Reloading, Optics, Equipment
AR15/10 Rifles
White oak
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