Vortex Scope warranty OMG

Discussion in 'Long Range Scopes and Other Optics' started by Ring, Jul 27, 2009.

  1. Ring

    Ring Well-Known Member

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    i needed a new scope for a varmit gun i have, and i wanted something good, but not costing more then my gun..

    i did some reading and heard some good things on Vortex. 1 of the biggest was its "craftsmen like" no BS warranty
    so i decided to buy the Crossfire 6-24x50 AO

    the scope and glass looked great for the cash, but the turrets were a bit "wobbly"

    i called Vortex and asked if this was fixable or did it need to be replaced.

    tech support said it would need to be replaced and i could send it in at any time to be replaced.

    since it still held zero well, it wasn't a huge issue at the time and since im in prime varmit killing time i didnt want my gun to be down sending it in to be replaced.

    so i asked if they could send me a replacement and a return shipping label to send mine back.

    they said no problem and "Brian" even went into the warehouse to hand pick the replacement.
    Brian called me a few hours after and let me know the all of the scopes in this model "tall target turrets" seem to have a "bit" of a small wobble in the turret and he was taking the issue to higher up's. but he picked the scope with the least play and sent that.




    i received the new scope in a few days and took it out to varmit and all was good.
    a week goes by and i had to send Brian this email

    his answer?

    "we can do that, same address?"

    seriously?... what more could you ask from a company?

    i will recommend these to anyone that asks. and i hope this helps to sell a few more.


    Russ
     
    Last edited: Jul 27, 2009
  2. Wookie316

    Wookie316 Well-Known Member

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    Jul 13, 2009
    They are very nice scopes for the $.
     

  3. 3fingervic

    3fingervic Well-Known Member

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    Mar 25, 2009
    I'm buying one soon. This story gives me a warm fuzzy feeling.
     
  4. fireroad

    fireroad Well-Known Member

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    Apr 22, 2009
    Good to hear that there are some companies left out there that put customer satisfaction first. If they made a 4-16x40 or 44 mil dot in their viper line would give them a try. I've heard nothing but good things about the viper bino's.
     
  5. Russ Hatch

    Russ Hatch Well-Known Member

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    I have a Vortex Viper 6.5-20x44 and the turrets are tight, no wobble. The clicks are very positive.
    Russ
     
  6. Ring

    Ring Well-Known Member

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    the viper line has different turret then the crossfire line, not to mention the 500+ price tag.
     
  7. Russ Hatch

    Russ Hatch Well-Known Member

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    Good to know, thanks
    Russ
     
  8. edward hogan

    edward hogan Well-Known Member

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    That is an amazing testimony to Vortex's conception of Customer and Warranty Service.

    Was on a thread on another board where a guy mentioned buying a $1600 scope that had a "bubble in the objective lens". Took him 90 days to get the problem solved. He said it took the dealer he purchased from over 60 days to convince the importer (these scopes come from Romania) that the scope was defective, and then another 30 days before he received his replacement.

    Guy said he thought this was outstanding service for a small company and the Quarter of a year wait didn't trouble him at all.

    It takes all kinds to make a world, don't it?

    Seems I saw Vortex has a business plan to be offering Tactical and LongRange scopes to compete head to head with NightForce in the very near future. Sounds like they are seriously trying to build their customer base.

    Very impressive for Vortex.

    90 days to replace a scope with obvious defect like a bubble in the lens, not too impressive; but maybe that's just me...