Vortex PST Disappointment

Discussion in 'Long Range Scopes and Other Optics' started by Cordell, Oct 21, 2011.

  1. Cordell

    Cordell Well-Known Member

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    I have a spec on my scope that appeared a couple months back. I finally had the time to look at my scope and make sure the speck was not on an exterior lens, (its not). While doing this I learned the inside of my scope has MANY stray particles. The inside of the tube even has what looks to be dried water marks. I took these two pictures the other night when I was off, had to hold the gun, flash light and camera it was fun. The think the spec is one of the “stray” particles from the inside of the scope. There are so many I have not even tried to count them.

    Very disappointed. I will contact Vortex and see what they have to say about this spec and the stray particles. I am not a happy camper.
     

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    Last edited: Oct 31, 2011
  2. ICANHITHIMMAN

    ICANHITHIMMAN Well-Known Member

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    I dont know why you chose to post this. You should have just sent it back to Vortex they will replace it or clean. They are a great company with outstanding customer service. Every company has products that have issues from time to time. This thread should have been about how great the company was after you sent the scope back and they made it right for you.
     

  3. rinodods

    rinodods Well-Known Member

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    Wow! Post an issue with a rifle get feedback but post an issue with an optic and get heckled. lol This could be a common issue and if nobody says a word who would find out about it? The guy had an experience and spoke up. I'm sure there will be follow up or at least there should be. This is still a fairly new product after all and still kind of hard to get.

    Just checked two of the PST's I have. A 4-16 and 6-24. Both show the same watery dried spots inside but only my 24x has junk coating on the inside of the lens. I noticed something the last time I had it out but forgot to check it out. Only visible on 6x most of the time but there was a large spec that was moving around as I shot last time. Now I just have a bunch of small specs clustered around the lens. I haven't been able to see any damage to the outside of the lens but I'll look again just in case. If it turns out to be internal this will be my second return. I'll agree they are quick and have great customer service but that isn't going to help my elk hunt this weekend. I really hope it is truly cosmetic

    Vortex will take care of it for sure. My last return was maybe a week turn around and Scott at Vortex called personally and looked over the scope while I was on the phone. It was awesome! If I remember right they paid shipping both ways like 2 day. I've loved my PST thus far and will be more than happy to let Vortex take a look again. I will of course not be so happy about getting the thing setup again and spending more cash on sending rounds downrange in the process but I'll have fun with it.
     
    Last edited: Oct 21, 2011
  4. Loner

    Loner Well-Known Member

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    Most scope makers grease the inside of the tube to collect any dust particles. Maybe it
    got overlooked on this particular one.
     
  5. Len Backus

    Len Backus Administrator Staff Member

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    Ican...

    I totally agree.
     
  6. Silverback7

    Silverback7 Well-Known Member

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    Every manufacturer has quality control issues every once in a while. How does a spot on a scope ruin your elk hunt? Really?
     
  7. dodgefreak8

    dodgefreak8 Well-Known Member

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    I've heard stories of Vortex overnighting things to hunters in the field. I am sure they will get you fixed up FAST if you tell them your prediciment. Give it a shot!
     
  8. strombeckj

    strombeckj Well-Known Member

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    This is similar to the LEUPOLD=CHINA thread. Products fail, period. To error is human and the OP has the right to express their opinion. These things will happen and I believe this is were a company sets it's self apart. I stop buying Nikon years ago because of their CS period. They build a fine product but I would like to know that if I get a lemon that they will stand behind it.

    I would like to see the OP come back and tell us how his experience goes with VORTEX after he contacts them. I think that has carries a lot more weight about the product and the company than some specs.

    Jon
     
  9. brianla

    brianla Active Member

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    For what little it's worth, I do like to see pics/descriptions of issues people have. That way, if I encounter something similar I can better self-diagnose my own gear.

    Plus, I LOVE to hear about customer service (*hint* *hint*, OP). Good CS has significant impact on my buying decisions.

    Brian
     
  10. brentc

    brentc Well-Known Member

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    I've actually seen debris in a scope tube a few times. I had a Zeiss Conquest with debris that would bounce up and stick to the internal lenses when shooting and it would fall down when shooting the next shot or two. Another couple were a Burris Black Diamond, and a Nightforce with the same issue.

    The best part of the story is that I pulled the scopes, told them about my issues, sent them back, and got a my scope repaired and sent with a clean bill of health free of charge. I will say though, the debris never hindered the gun's capability to hit what it was aiming at. At most, the debris was annoying. Over time, if you own enough scopes there's a good chance you'll see it. This stuff happens. Let Vortex fix it for you and drive on.
     
    Last edited: Oct 23, 2011
  11. bearhntr

    bearhntr Well-Known Member

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    I'm haveing the same problem with my Vortex PST 4-16X50. It looks like some paint flecks have chipped off the inside of the scope and are now on one of the internal lenses. Still shooting it, hasn't affected any accuracy or tracking that I can tell. I haven't contacted Vortex yet but will after the season.

    This is a nuetral place to discuss optics right? Why jump a guy for posting this?

    I've heard good things about Vortex and I'm sure they will rectify this.
     
  12. sportmuaythai

    sportmuaythai Well-Known Member

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    I love all you guys posting on page 2. I hope Vortex people will take advantage of this crisis and redeem yourselves. I must confess that I'm seriously deciding between Vortex PST and Sightron SIII Long Range, and positive response from Vortex will swing much in your favour.
     
  13. ICANHITHIMMAN

    ICANHITHIMMAN Well-Known Member

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    The OP sung the prasies of this scope when he got it, and now he has not even given them a chance to make it right before comming on here and bitching. He also has not chimed back in since posting.
     
  14. sportmuaythai

    sportmuaythai Well-Known Member

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    It's only four days since this thread was started. Pls give OP and Vortex some time to resolve this matter.