Swaro rangefinder warrenty/repair ???

Discussion in 'General Discussion' started by bigbuck, Aug 17, 2010.

  1. bigbuck

    bigbuck Well-Known Member

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    I'm leaning toward buying a used Swaro I know some like them alot and some don't. That is what has led to my question . So If I buy a used swaro and it gives me problems can I send it off for any warrenty work , even though i'm not the original owner ?

    Thanks for your insite.
    Bigbuck
     
  2. phorwath

    phorwath Well-Known Member

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    There's likely the official Swarovski answer, and then the reply you might receive in real life. I don't think anyone on this Forum will be able to know for sure, unless they also work for Swarovski Warranty repair also.

    If the unit was originally purchased from an authorized Swaro dealer, and is within its warranty period, I would think Swaro will receive and repair under warranty. If the unit wasn't originally purchased from an authorized Swaro dealer, then it could be what's referred to as a "gray" unit that was marketed outside of Swaro's authorized distributorships, and Swaro may choose not to warranty the item.

    If it's outside the warranty period (generally two years or less for the laser portion of the unit) they may not service it under warranty.

    Or they could ignore all these details and warranty it anyhow, just to try to establish themselves as a trustworthy company that stands behind their products.

    Check with 'Broz'. He's sent in LRF units at least three - maybe four times - for warranty work. He reported good experiences with the Swaro warranty/repaire people, but I don't know how old his LRFs were (inside or outside warranty period), if they were purchased used or new - from an authorized Swaro dealer or not, how old they were, etc...

    My Swaro LRF is now outside the warranty period for the laser unit. I've had no issues, so my knowledge of Swaro's warranty repair comes not from the LRF, but from a 'gray market' set of 8x30 SLC binoculars I bought at a discounted price years ago, and after-the-fact of purchase communications I had with Swaro's warranty department staff. BTW, never had to have warranty work done on these binoculars either. I was just calling to check after my purchase, as an afterthought. Should have checked it out ahead of time as you're attempting to do right now, but I didn't think about these details until after the fact - binoculars in my hands.

    I'm really happy with the glass in both my binoculars and the Swaro LRF. I also own a set of the Swaro Pocket-sized 8x20mm binos. Those are the ones I find myself using most frequently. So compact and light, yet outstanding clarity in the field.

    Good luck to ya,
     

  3. bigbuck

    bigbuck Well-Known Member

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    Thank you very much phorwath for the reply . I 'm really torn between the leica 1600 and the swaro . I've always had my heart set on a swaro until the 1600 recently came out.

    bigBuck
     
  4. TheHardWay

    TheHardWay Well-Known Member

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    I have sent my 10x50 and 10x42 Swaro binos in for work before. I have never had a problem with getting warranty work done, and I am not the original for either. I haven't had to send my used Swaro rangefinder or spotting scope in "yet" for work, but I don't foresee any issues with them either.
     
  5. bigbuck

    bigbuck Well-Known Member

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    Thanks

    BigBuck
     
  6. phorwath

    phorwath Well-Known Member

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    Understand that the warranty on binoculars lasts a long long time. The laser & electronic portion of the Swaro LRF is probably limited to 2 years, consistent with most other LRF manufacturers.
     
  7. mo

    mo Well-Known Member

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    The rangefinder is repaired outside the USA. If you have a warranty or repair claim you send in your LRF unit , and they send you a loner to use while yours is being repaired...
     
  8. Broz

    Broz Well-Known Member

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    BB, about 5 years ago I purchased one of the early Swaro RF-1 randefinders from e-bay. It was broken and had a crack in the battery box. I called them and was upfront and told them I bought this unit used, and I wanted to have it repaired. I also sent along my 15 year old binos, that I also bought used, to be refurbished. Both items came back to me looking like brand new and it was all done under warranty with no charge to me. I am not sure of what the rangefider warranty is today, but I can tell you I truely believe that Swaro is the best in the buisness as far as warranty. I have used them many times. The girls at the repair office are top notch and are a dream to work with. They go above and beyond. I can't say for sure you are "good to go" on a used unit, but I can sure say I would be very surprised if they didn't take care of you.

    Jeff
     
  9. bigbuck

    bigbuck Well-Known Member

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    Thanks Broz it sounds like they have outstanding customer service . What is the difference in the Rf-1 and the new swaro should that make a difference in my purchase ?

    BigBuck
     
  10. Broz

    Broz Well-Known Member

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    No Sir, The old RF-1 was the unit well before the Laser Guide we have now. The RF-1 was bigger, heavier and would range to about 800 if I remember correctly.

    Wow, was just looking back at pics of some of the RF's I have owned in the last 6 or so years. Holy cow, I spent some money. But I am a happy camper now and I feel I know what works for me. Sometimes hands on education is not cheap. Here is a pic of the older Swaro RF-1

    Jeff gun)gun)

    [​IMG]
     
  11. bigbuck

    bigbuck Well-Known Member

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    Wow that's an antique
    Thanks for posting the pic thats the first time i've ever seen the older swaro.

    BB
     
  12. greentimber

    greentimber Member

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    I just had my LRF repaired. They never even asked me for warranty or purchase info even though I told them it was more than a year old. I'm very pleased with my Laser Guide.