Savage - Customer Service

Discussion in 'Rifles, Bullets, Barrels & Ballistics' started by 7mmSendaro, Feb 22, 2008.

  1. 7mmSendaro

    7mmSendaro Well-Known Member

    Messages:
    909
    Joined:
    Feb 9, 2007
    I have two days of terrible frustration with Savage Arms. I have tried multiple times to get through on their phone lines to ask a a question about their F-Class rifle with no success. This morning was the final insult. I was trying to explain my problem with the lady that answered the phone and ask to speak to a manager. I had spoken for probably 15 second when she simply transfered me to someone in mid-sentence! The person she transfered me to immediately put me on hold. Guess I really don't want one of their rifles!:mad:

    Anyone else have a a similar experience? My dealer has not been able to get any information out of them either.
     
  2. Tyler Kemp

    Tyler Kemp SPONSOR

    Messages:
    1,461
    Joined:
    Aug 10, 2006
    I have not dealt with their customer service, but their rifles are excellent for the money.
     

  3. edge

    edge Well-Known Member

    Messages:
    1,088
    Joined:
    Nov 4, 2005
    I have had the opposite!

    Great folks IMO. Sorry you had this problem.....but I suspect that it may change.

    edge.
     
  4. 7mmSendaro

    7mmSendaro Well-Known Member

    Messages:
    909
    Joined:
    Feb 9, 2007
    Hope it does change. My dealer (Gander Mountain) is going to try to get my question answered at a much higher level. If things don't get better, I simply won't buy their rifle. I refuse to get treated that way.
     
  5. teddy12b

    teddy12b Well-Known Member

    Messages:
    192
    Joined:
    Dec 18, 2007
    I have dealt with their customer service on a few occasions and I have always been taken care of very well. They have always been polite and curdious to me. I recently recieved a custom order and I called and talked to them a lot about it and they were great. Even the nicest people can have a bad day, you must have just been unlucky when you called. I really like their customer service.
     
  6. joedegrande

    joedegrande New Member

    Messages:
    1
    Joined:
    Feb 22, 2008
    I was given a 'heads-up' about this post and wanted to respond personally. As a 'customer driven' company, comments and feedback are very important to us. Although I'd like to frequent forums more often, sometimes there just doesn't seem to be enough time in a day!

    Sometimes we do get 'swamped' with incoming calls and try our best to handle them as expeditiously as possible. Currently we have one person out and another in training. I offer this not as an excuse but as an explanation. Even with a full staff however, there will be times that we can't answer every call as it comes in.

    How's this: if you get to a point where you need help or are frustrated with the service received, contact me directly. I have posted my contact information on other forums and offer my assistance to anyone that needs it. I answer all e-mails within 24 hours and if you don't get a response, I never received it (sometimes our firewall strips them out as spam). If you forward a phone number, I'll call you. Is that fair enough?

    Joe DeGrande
    Director Of Customer Service
    Savage Arms, Inc.

    413-568-7001 ext 4139
    jdegrande@savagearms.com


    [FONT='Century Gothic','sans-serif']PS - If you send me an e-mail, please use the address above since there's not always enough time to scan all the forums in a timely manner.[/FONT]
     
  7. 7mmSendaro

    7mmSendaro Well-Known Member

    Messages:
    909
    Joined:
    Feb 9, 2007
    Joe,

    Thanks very much for your response. You are the person I have been hoping to talk to although I did not have a name. I left you a voicemail and look forward to speaking with you.

    Brian Holt
     
  8. 7mmSendaro

    7mmSendaro Well-Known Member

    Messages:
    909
    Joined:
    Feb 9, 2007
    Rifle Ordered

    I would like to thank Edge for getting me in touch with Joe. He returned my call very promptly, answered my question, and ultimately got my rifle ordered.

    Thanks again, look forward to getting the rifle!

    Brian
     
  9. Rustystud

    Rustystud Well-Known Member

    Messages:
    431
    Joined:
    Dec 25, 2007
    Joe Degrande

    7mmSendaroJoe:
    Joe degrande is a first class act. I have talked with him directly several times. Savage is very lucky to have him.
    Rustystud
     
  10. edge

    edge Well-Known Member

    Messages:
    1,088
    Joined:
    Nov 4, 2005
    You're very welcome. I was sure that Joe would make you happy, he is a class act.

    edge.

    With a great product too :)
     
  11. yotefever

    yotefever Well-Known Member

    Messages:
    456
    Joined:
    May 27, 2006
    I sure like happy endings. ;-))
    That's one thing I like about the shooting sports, is the great customer service that we get. Sure wish I could say the same about computer customer service.
    This does remind me that I need to order a part for my Striker, that I broke while changing the barrel.
    BTW can I put in a request for making the Striker again. Sure do love the two I have and would like more.

    Thanks,
    Mike
     
  12. jeff 300

    jeff 300 Well-Known Member

    Messages:
    882
    Joined:
    Mar 27, 2005
    That right there is why I have a full safe with 99% savage. The rifles just shoot and for some one from a company to care enough about one person on a forum to come and join to offer a answer to a problem tells me he care about every one that buys a rifle from them. you just got a lot more of my business. way to show the other guys how to do business!!!!!!!!!!!!!!!
     
  13. Tyler Kemp

    Tyler Kemp SPONSOR

    Messages:
    1,461
    Joined:
    Aug 10, 2006
    Wow, to have 99% Savages you must have a whole lotta guns! :D
     
  14. wildcat

    wildcat Well-Known Member

    Messages:
    1,651
    Joined:
    Jul 16, 2005
    I am going to be buying a factory 223 pretty soon. Savage, just got my buisness.

    W.