Remington Kept My Sendero II 7 RUM

Discussion in 'Rifles, Bullets, Barrels & Ballistics' started by Nimrodmar10, Mar 8, 2012.

  1. Nimrodmar10

    Nimrodmar10 Well-Known Member

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    After working with my new Remington Sendero II 7 RUM for three months and firing over 350 rounds through the barrel without finding anything that would consistently shoot less than 2 inches at 100 yards, I decided to send it back to Remington. I tried every trick I know to get it to shoot but couldn't get what I thought was a satisfactory load. Oh sure, it would shoot a 1/2 MOA group one day but then the next day with the same load and conditions it would be shooting 2" groups at 100 yards.

    After I shipped it back to factory I got an email saying they had received it and gave me a link to keep track of it's progress. After about a week the status changed to say that a rep was in the process of checking the problem. Another week later and it changed to say that I needed to get in touch with the repair facility for customer approval before further action could be taken. I figured they wanted me to okay repair that I was going to have to pay for. I decided I'd just have them return it and I'd have the gun rebarreled by a custom shop.

    When I called that wasn't what they asked me. They wanted to know what gun I'd like to have to replace the 7 RUM. They told me that they were no longer making the Sendero in the 7 RUM and that all the barrels that they had in that caliber were bad. They offered to replace it with a 300 Ultr Mag Sendero but I told them I wasn't real keen on the .400" of free bore they were putting in the Ultra Mags.

    Having recently picked up a Remington Catalog, I quickly thumbed throug it and decided on the Remington 700 XCR Long Range Tactical in the 300 Win Mag. He told me that the XCR LRT was a more expensive gun than the Sendero but he thought he could get them to approve it.

    I called back yesterday to see what they had decided and the same guy said they had approved the swap and I should have the rifle in 2 1/2 to 3 weeks. He said he'd have to order it from their distribution center which would take about a week to receive at his shop. He said it would take them about a week to test the rifle and a few more days to ship it to me.

    I hate that I wasted all that money on ammo and components to find out that the gun was defective, but I think they handled it in a very professional way and in a timely method. They even sent a pre-paid UPS label to ship my rifle back to the factory.

    Now, I'm not saying that everyone that has the same rifle that I had has a defective rifle, but if every barrel they have at the factory is bad, I wouldn't waste a lot of time or money trying to get one to shoot if it doesn't tighten up pretty quick.

    Just saying!
     
  2. C.O. Shooter

    C.O. Shooter Well-Known Member

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    In a way, that's the cats ass! You get a new gun!
     

  3. The7mmSTW

    The7mmSTW Well-Known Member

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    Im surprised that the handled it in that way, when we deal with remington i feel like i have to deal with the bottom of the barrel of their staff, looks like they took care of you very well, good for the company
     
  4. angus-5024

    angus-5024 Well-Known Member

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    Good for you! I havent had as good of luck with them. My trigger broke, literally the thing broke in half, and they told me I had to ship the whole rifle across the country on my own dime. I said I would be happy to ship them my trigger group, but I wasnt paying for the whole 9lbs rifle to cross 5 provinces. They said that was the conditions of warranty and if I didnt like it i could deal with it myself. I did, with the help form CenterShot rifles.

    I hope that maybe, just maybe they have started to take there customers concerns into consideration. or maybe they're just tired of Savage stealing there customers with there great customer service.
     
  5. dragman

    dragman Well-Known Member

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    good deal for you. I am used to the (it is with in our factory specs sorry)
     
  6. The7mmSTW

    The7mmSTW Well-Known Member

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    thats what i hear from most people that deal with them
     
  7. Nimrodmar10

    Nimrodmar10 Well-Known Member

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    I'm thinking there may be a liability issue with the 7 RUM rifles. Might make them a little easier to deal with.
     
  8. backyardsniper

    backyardsniper Well-Known Member

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    I used to shoot rem700s exclusively, had a whole collection of them. Their quality has gone to hell, and their customer service sucks. So, F**K remington I have quit them completely. I wont even have a custom built on a rem anymore. Win/FN or Savage for me from now on. Just my .02
     
  9. brentc

    brentc Well-Known Member

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    Let us know how you really feel. :)
     
  10. Derek M.

    Derek M. Well-Known Member

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    My past experience with Remington was favorable. They reduced one of my rifle triggers to 3 pounds. This was back before I knew what a Jewel was.

    AND, if they know their bbls are "bad" that are in the factory, isn't it possible/likely that bbls installed on rifles that already went out are bad too? They going to issue a recall?
     
  11. 7stw

    7stw Well-Known Member

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    Sounds like a too little, too late to me.

    7 STW.
     
  12. Fred Ea

    Fred Ea Well-Known Member

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    This not the first 7rum that has been defective, I know of two men in Mississippi that had the same problems, wouldn't shoot. They contacted Remington, but didn't get the same results. Remington told them that the rifles weren't guaranteed to shoot any type of group. The best they could get was 3" to 5" groups. One of the guys said that they were going to take a picture of him throwing the whole rifle in the Miss. River and send it to them and another picture of him buying a Winchester to replace it. They both rebarreled the sendero's in 7stw and the rest is history, they drive tacks now.
    Remington should go back to what works, chamber the rifles in 7stw and make all the brass you can get and it would sell for sure then because it will shoot and it just plain works. Pay Layne Simpson and be done with it and sell rifles. I would buy brass for sure for the two I own.
    FElightbulb:D
     
  13. Mike 338

    Mike 338 Well-Known Member

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    I'm confused how anyone thinks this fellow is lucky to get a new rifle. Just look at Remingtons's claims about the quality of their products. Does what they say line up with what they do? How does this rifle even make it out the door? I'll tell you how. Flood the market with any quality of product including known or suspected defective units and deal with the relatively small percentage that comes back in the form of a return. Look how hard this fella worked to make his shoot before he sent it back. I'm not sure how you even get to the point where you have a factory full of bad barrels but I suspect Remington will find a way put them into service and work them into distribution because throwing away suspect materials and/or insuring each unit has a degree of "excellence" before it goes out the door will no doubt affect the "margins". Yeah, those Management guys are smart aren't they? If you ask me, each Remington purchased should come with a spare in case the first one won't shoot (and you know it won't). Everybody jabbers on about how great they are to modify. That's because you don't like what you bought!

    And even after knowing all this, still we keep buying them???? Some people shouldn't be allowed to have money.
     
  14. 7stw

    7stw Well-Known Member

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    Fred, I had one in a CDL. Great looking rifle, but would not shoot for $4;@€#. I tried everything. I traded it it. When I bought the gun in November, my dealer almost frowned at me when I told him to special order it for me. He did tell me that ammo I almost non existent, but he knew that I hand load. I am almost thinking that he may know something, or that he had heard something. I am not sure if this is a quality issue, or a liability issue. But the above post flashes red lights in my way of thinking. Maybe they will RE- introduce the STW! Remington has always been one to keep the 7 mm line of ammo and rifles on the market. If the 7 RUM flops, which I think is going to happen, I think the STW will make a re appearance. If not, we shall see what happens.
    7 STW.