I have seen on a couple threads that it appears some are having issue with Remington customer service on firearms. I have no direct experience with that area, however, I did have an issue with some Remington 300RUM brass. Bottom line was, in a 100 piece bag, I received 97 pc of 300RUM brass and 3 pc of 300WM brass. I looked them up on-line and called the ammo plant in Arkansas. The first guy (Bill) I talked to was very helpful and apologized. He is shipping me replacement brass today. Can't speak to problems with guns, but I was very happy with their response to this issue.