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Rifles, Reloading, Optics, Equipment
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PAC-NOR Polygonal super match barrel 8 Twist .224
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<blockquote data-quote="daveosok" data-source="post: 107211"><p>Reed</p><p></p><p>It wasn't a polygon barrel I was working on.</p><p></p><p>Here's a little story with customer service from Lilja.</p><p></p><p>Buddy of mine wanted a 300 Tomahawk built. He ordered the barrel himself. He neglected to tell them to turn it between centers. They attemped to drill a hole 34 inches long. It was .125 or more out of center on the muzzle end.</p><p></p><p>When I called them they said he should have ordered it turned from a larger blank between centers after the drilling. So it was our fault for not reading into in enough. Needless to say Lilja <em>REPLACED</em> the barrel because of our error and no questions were asked.</p><p></p><p>That is great customer service when its your fault and <em>THEY</em> know it. </p><p></p><p>When the company in question sent me a soft barrel they didn'd have the same quality of customer service I got with Lilja.</p><p></p><p>They gave me all sorts of excuses.</p><p></p><p>Meister</p><p></p><p>I think it was a slip on the Q.A. side of the house as the barrel was RC 23. I called all the popular barrel makers and asked what RC hardness they liked to see almost all of them responded with RC 28.</p><p></p><p>When I first called them I talked to a fella and they said they like to get them out the door at RC 28. When I checked it it was a RC 23. I'm in the military and the RC hardness tester we have is calibrated, it must be on order to use it so I know the readings were correct. </p><p></p><p>When I placed the second call and explained what RC I came up with a different guy said well we like to see RC 28 but can be RC 25 and they hold it to a RC of +/-5 points. Now it falls within the specs I gave for a RC of 23, coincidence or does it smell fishy now?</p><p></p><p>Plus or minus 5 points brought laughs from all the other barrel manufactures as they try and hit it as close as +/- 1 point and some of them even went as far as +/-.25 points as the Spencer fella said he likes to get as close as possible.</p><p></p><p>Now when I contacted them the third time through email another fella said or rc hardness tester was +/- such and such but it happened to fall within the specs they had quoted the second time. Everytime I contacted them it got close to 23 and was close to being acceptable.</p><p></p><p>I wont argue the machines used but I can say that our rc hardness tester is +/- .3 for accuracy. So my tolerance could have been 23.3 or 22.7 and I will give them that but not 5 points of differnce.</p><p></p><p>None of the barrel makers I contacted said that a barrel of a RC 33 would last long. This is the upper limit of what Pacnor considers ok.</p><p></p><p>I was also told the reamer was to sharp. I tested some 4140, 17-4, and 1018 steel with the reamer and it produced curly chips and a nice shiny finish. The Pacnor barrel produced dust chips and chatter from the beginning it touched the shoulder area.</p><p></p><p>It was a pawned off experience and we were left holding the bag.</p><p></p><p>Its easy for myself and d-a as you can see to never use this company again and heres our story for those of you who may find it interesting.</p><p></p><p>Now I know not every barrel that leaves a factory is a screamer and in perfect order but for three people to have problems suggests that the Q.A. section is failing somewhat.</p><p></p><p>Dave</p></blockquote><p></p>
[QUOTE="daveosok, post: 107211"] Reed It wasn't a polygon barrel I was working on. Here's a little story with customer service from Lilja. Buddy of mine wanted a 300 Tomahawk built. He ordered the barrel himself. He neglected to tell them to turn it between centers. They attemped to drill a hole 34 inches long. It was .125 or more out of center on the muzzle end. When I called them they said he should have ordered it turned from a larger blank between centers after the drilling. So it was our fault for not reading into in enough. Needless to say Lilja [i]REPLACED[/i] the barrel because of our error and no questions were asked. That is great customer service when its your fault and [i]THEY[/i] know it. When the company in question sent me a soft barrel they didn'd have the same quality of customer service I got with Lilja. They gave me all sorts of excuses. Meister I think it was a slip on the Q.A. side of the house as the barrel was RC 23. I called all the popular barrel makers and asked what RC hardness they liked to see almost all of them responded with RC 28. When I first called them I talked to a fella and they said they like to get them out the door at RC 28. When I checked it it was a RC 23. I'm in the military and the RC hardness tester we have is calibrated, it must be on order to use it so I know the readings were correct. When I placed the second call and explained what RC I came up with a different guy said well we like to see RC 28 but can be RC 25 and they hold it to a RC of +/-5 points. Now it falls within the specs I gave for a RC of 23, coincidence or does it smell fishy now? Plus or minus 5 points brought laughs from all the other barrel manufactures as they try and hit it as close as +/- 1 point and some of them even went as far as +/-.25 points as the Spencer fella said he likes to get as close as possible. Now when I contacted them the third time through email another fella said or rc hardness tester was +/- such and such but it happened to fall within the specs they had quoted the second time. Everytime I contacted them it got close to 23 and was close to being acceptable. I wont argue the machines used but I can say that our rc hardness tester is +/- .3 for accuracy. So my tolerance could have been 23.3 or 22.7 and I will give them that but not 5 points of differnce. None of the barrel makers I contacted said that a barrel of a RC 33 would last long. This is the upper limit of what Pacnor considers ok. I was also told the reamer was to sharp. I tested some 4140, 17-4, and 1018 steel with the reamer and it produced curly chips and a nice shiny finish. The Pacnor barrel produced dust chips and chatter from the beginning it touched the shoulder area. It was a pawned off experience and we were left holding the bag. Its easy for myself and d-a as you can see to never use this company again and heres our story for those of you who may find it interesting. Now I know not every barrel that leaves a factory is a screamer and in perfect order but for three people to have problems suggests that the Q.A. section is failing somewhat. Dave [/QUOTE]
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PAC-NOR Polygonal super match barrel 8 Twist .224
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