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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
NIGHT fORCE SCOPES
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<blockquote data-quote="NightforceKen" data-source="post: 233019" data-attributes="member: 11937"><p><strong>Re: NIGHT fORCE SCOPES... long rant</strong></p><p></p><p></p><p> </p><p>First off welcome to Longrange hunting.</p><p> </p><p>When the original call was made, it sounded like a simple issue; the reticle was moving under dry firing. Depending on what weapon you can and will see this on some scopes, especially on the higher magnification models. We (Nightforce) did go through the scope by putting the scope through a full battery of tests completing a 70 point inspection.</p><p> </p><p>We could not duplicate the results this man was having at the factory. We called this man and told him that we had found nothing wrong and he had then brought up that the reticle was sticking and bouncing in between shots. This was an add on that we had not heard from the first initial call. With the mans permission, we took the scope home and mounted it on a 25-06. We shot multiple groups and we DID duplicate the results the man was speaking about.</p><p> </p><p>I dont know ow it is called derogatory, that we said we did not find a problem with the best of our ability. Why on earth would we try and send a faulty scope back to the customer. Every scope that comes in for warranty work is treated with high priority so that we can fix the issue and eliminate it if need be. I know that the man could of been mad, trust me i was too when i couldent find the problem. Normaly when scopes come in for upgrades or warranty work they operate as a first in first out procedure, not this scope. Being that the scope had been sent in prior i personelly walked it to our head of operations for him to go through. He was busy on a military request but i had to pushed to the front of the line. We went through the scope with the best of our ability and at the shop we couldent find anything out of order. It wasent until we went out of our way on a Weekend to shoot this scope and try and diagnose it.</p><p> </p><p>I am the one who answered the phone and i guess i am the village IDIOT. I have never had a problem with Customer service as i love the job of promoting our product and taking care of my fellow shooters.Any of you members can attest to my customer service, just ask Shawn Carlock or even Len. </p><p> </p><p>We did get this man squared away and this has been a 1 in a Million flaw. It happens, would i publicly blast someone over this? </p><p> </p><p>So in conclusion, </p><p>I am sorry I and we ( Nightforce) could not initial find the problem with this scope. We base our business on our reputation and Results. We went out of our way to try and diagnose this problem and it had taken sometime to do so, even when we pushed the testing well and above the normal procedures. I was not trying to make anyone mad when i called this man and told him we did not find a fault, it was tested to the best of our ability and just so happens to be a 1 in a million flaw. Reticle movment in some instances are normal under dry firing, will you see it in your 17 HMR maybe not, but a 14 pnd gun on a bench with a heavy firing pin, maybe. This is what sets apart cheap scopes to well made scopes, the scopes ability to move and return with pin point accuracy.</p><p> </p><p>Respectfully,</p><p>Ken</p><p>AKA the Village Idiot</p></blockquote><p></p>
[QUOTE="NightforceKen, post: 233019, member: 11937"] [b]Re: NIGHT fORCE SCOPES... long rant[/b] First off welcome to Longrange hunting. When the original call was made, it sounded like a simple issue; the reticle was moving under dry firing. Depending on what weapon you can and will see this on some scopes, especially on the higher magnification models. We (Nightforce) did go through the scope by putting the scope through a full battery of tests completing a 70 point inspection. We could not duplicate the results this man was having at the factory. We called this man and told him that we had found nothing wrong and he had then brought up that the reticle was sticking and bouncing in between shots. This was an add on that we had not heard from the first initial call. With the mans permission, we took the scope home and mounted it on a 25-06. We shot multiple groups and we DID duplicate the results the man was speaking about. I dont know ow it is called derogatory, that we said we did not find a problem with the best of our ability. Why on earth would we try and send a faulty scope back to the customer. Every scope that comes in for warranty work is treated with high priority so that we can fix the issue and eliminate it if need be. I know that the man could of been mad, trust me i was too when i couldent find the problem. Normaly when scopes come in for upgrades or warranty work they operate as a first in first out procedure, not this scope. Being that the scope had been sent in prior i personelly walked it to our head of operations for him to go through. He was busy on a military request but i had to pushed to the front of the line. We went through the scope with the best of our ability and at the shop we couldent find anything out of order. It wasent until we went out of our way on a Weekend to shoot this scope and try and diagnose it. I am the one who answered the phone and i guess i am the village IDIOT. I have never had a problem with Customer service as i love the job of promoting our product and taking care of my fellow shooters.Any of you members can attest to my customer service, just ask Shawn Carlock or even Len. We did get this man squared away and this has been a 1 in a Million flaw. It happens, would i publicly blast someone over this? So in conclusion, I am sorry I and we ( Nightforce) could not initial find the problem with this scope. We base our business on our reputation and Results. We went out of our way to try and diagnose this problem and it had taken sometime to do so, even when we pushed the testing well and above the normal procedures. I was not trying to make anyone mad when i called this man and told him we did not find a fault, it was tested to the best of our ability and just so happens to be a 1 in a million flaw. Reticle movment in some instances are normal under dry firing, will you see it in your 17 HMR maybe not, but a 14 pnd gun on a bench with a heavy firing pin, maybe. This is what sets apart cheap scopes to well made scopes, the scopes ability to move and return with pin point accuracy. Respectfully, Ken AKA the Village Idiot [/QUOTE]
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NIGHT fORCE SCOPES
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