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Medical Billing Errors - WTHELLO
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<blockquote data-quote="Muddyboots" data-source="post: 2460925" data-attributes="member: 63925"><p>Ok after 2.5 hours in phone with my ins comp on the payment error on my account page, three different reps they had to say, we don't know and have escalated the issue for escalation team to address. So after stellar performance day before, they cannot explain the payment to a medical group that I already paid for since they had previously stated it was not covered which I agreed reviewing my coverage. If if was covered, I want my money back which is not chump change! I actually had to tell last person NO after they tried to claim all us well trust me! She was on my account page and I told her read the claim and explain. Crickets. Thats when I don't know was uttered and escalation was triggered. This is nuts! Its your database! Just verify payment or not! And they could not or did not want to confirm to me. This might get real interesting in next couple days. Three different rep's found out some people actually understand contractural relationships, read and understand. Another WTHELLO!</p></blockquote><p></p>
[QUOTE="Muddyboots, post: 2460925, member: 63925"] Ok after 2.5 hours in phone with my ins comp on the payment error on my account page, three different reps they had to say, we don't know and have escalated the issue for escalation team to address. So after stellar performance day before, they cannot explain the payment to a medical group that I already paid for since they had previously stated it was not covered which I agreed reviewing my coverage. If if was covered, I want my money back which is not chump change! I actually had to tell last person NO after they tried to claim all us well trust me! She was on my account page and I told her read the claim and explain. Crickets. Thats when I don't know was uttered and escalation was triggered. This is nuts! Its your database! Just verify payment or not! And they could not or did not want to confirm to me. This might get real interesting in next couple days. Three different rep's found out some people actually understand contractural relationships, read and understand. Another WTHELLO! [/QUOTE]
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