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Rifles, Reloading, Optics, Equipment
Rifles, Bullets, Barrels & Ballistics
Manners Riflestocks: Customer Service
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<blockquote data-quote="NuttyLemur" data-source="post: 1271486" data-attributes="member: 22727"><p>Yeah, i guess i could see that. </p><p></p><p>Still missing my point though, i am not mad about the time. I am annoyed with the crap service i got, and the constant corrections i had to tell them. They are supposed to know the product better than me. I was told the wait time was 'about' 6 months. we made a verbal contract on time and we made a written contract on price and construction. If they fail to meet the deadline they should have called or emailed to explain. </p><p></p><p>When they sold me the stock they should have asked the questions need to make sure i was going to be happy, they didn't. Almost guaranteeing i would use their customer satisfaction clause when it doesn't come out the way i want.</p><p></p><p>When they told me the time it would take they should have said they were at 12 months wait time and then delivered it to me, hopefully, in the next 3 weeks which is at 9 or 10 months. </p><p></p><p>under promise, over deliver.</p><p></p><p>Finally, when i did ask them what was up, i wasn't angry. I am still in Afghanistan for another month or two so i am not in a hurry. Own up to your mistake. if they would have just said sorry i wouldn't have gotten so bent out of shape. It isn't what they did (well a little bit) it was how they did it. A lot of people don't think it matters, but to me it does. When i make a mistake i own up to it, taken me many years to get to that point and it isnt always easy to do.</p><p></p><p>In every email it says at the bottom, we will call you when the stock is done. Why would i call them to check where my stock is?</p><p></p><p>I could have called earlier, i admit that, but i don't care when it is delivered. I just expected them to not take 2 days to email me back about where the stock was and i expected them to at least apologize for blowing their deadline. I don't want money off, i don't want a free anything. I just want to be treated like i am spending 1500 bucks.</p></blockquote><p></p>
[QUOTE="NuttyLemur, post: 1271486, member: 22727"] Yeah, i guess i could see that. Still missing my point though, i am not mad about the time. I am annoyed with the crap service i got, and the constant corrections i had to tell them. They are supposed to know the product better than me. I was told the wait time was 'about' 6 months. we made a verbal contract on time and we made a written contract on price and construction. If they fail to meet the deadline they should have called or emailed to explain. When they sold me the stock they should have asked the questions need to make sure i was going to be happy, they didn't. Almost guaranteeing i would use their customer satisfaction clause when it doesn't come out the way i want. When they told me the time it would take they should have said they were at 12 months wait time and then delivered it to me, hopefully, in the next 3 weeks which is at 9 or 10 months. under promise, over deliver. Finally, when i did ask them what was up, i wasn't angry. I am still in Afghanistan for another month or two so i am not in a hurry. Own up to your mistake. if they would have just said sorry i wouldn't have gotten so bent out of shape. It isn't what they did (well a little bit) it was how they did it. A lot of people don't think it matters, but to me it does. When i make a mistake i own up to it, taken me many years to get to that point and it isnt always easy to do. In every email it says at the bottom, we will call you when the stock is done. Why would i call them to check where my stock is? I could have called earlier, i admit that, but i don't care when it is delivered. I just expected them to not take 2 days to email me back about where the stock was and i expected them to at least apologize for blowing their deadline. I don't want money off, i don't want a free anything. I just want to be treated like i am spending 1500 bucks. [/QUOTE]
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Rifles, Reloading, Optics, Equipment
Rifles, Bullets, Barrels & Ballistics
Manners Riflestocks: Customer Service
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