I received a new Jewell trigger that I couldn't adjust the creep out of it. Called them and they said to send it back. They wouldn't have received the trigger until yesterday at the earliest or maybe just today. I received a phone call from Brian Jewell late this afternoon wanting to personally apologize for the problem that I had with the defective trigger and was sending me out a replacement new trigger tomorrow. Wow! What more could you ask for in customer service? Lightning fast service, a sincere apology and honesty. We all know that stuff happens in the manufacturing process and now and then a defective product is sent out. No reputable company wants to send out something defective and the honest phone call I received today speaks volumes for this company. I guess this even adds more to the reason to purchase Jewell triggers. Sam.