My tactical PST26 for my Rem 7mm came in the mail today after 14 weeks of wait. Every time I called to check on the status of my stock they always told me right then or they called me back when they got the ansewer that day. So in my book they do have very good customer service and being my first custom stock it feels really well. Palm swell is very nice and should be a good comfortable stock at the bench. I hated the wait but I really like the stock, and being military they gave me a very good deal. BIG PLUS in my book! My next stock will be a H&S!