Did PACT go out of business?

Discussion in 'Reloading' started by twotwentyswift, Apr 7, 2009.

  1. twotwentyswift

    twotwentyswift Active Member

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    Dec 21, 2008
    I've had a PACT chronograph and digital powder scale for several years and they've been great but 2 months ago I had to send my powder scale in for repair after I caught the cord on my foot and pulled it off the reloading bench. I sent the scale in for repair in mid February contacted them a couple of weeks later and they said they'd received it. Well since then I can't get anyone on the phone and we coming up on 2 months for a simple load cell replacement. Anybody heard if they've gone belly up?
     
  2. sambubba

    sambubba Well-Known Member

    Messages:
    82
    Joined:
    Jan 4, 2009
    Their customer service is almost non-existent. They took about this same length of time to replace the lead wire on my scale.
     

  3. twotwentyswift

    twotwentyswift Active Member

    Messages:
    27
    Joined:
    Dec 21, 2008
    Thanks for your reply Sambubba. I bought Tikka Lover's 300 Win Mag in February and am still waiting to work up some loads for it. Needless to say
    I'm going crazy waiting. For over 2 months now I've told myself.................I'm SURE It will be here TOMORROW! Well I guess I'll give up and get one from RCBS. I've had personal experience with their customer service and it's awesome as are most of the companies in the shooting industry. I was going to pick up a timer from PACT when they shipped my scale back. Damn glad I didn't make that mistake! It's too bad, because PACT products are good, but with no customer service they become worthless in a hurry.

    Fool me once, shame on you......
    Fool me twice.........not a chance PACT!