bushnell warranty CRAP!!!

Discussion in 'Long Range Scopes and Other Optics' started by haywire05, Mar 9, 2009.

  1. haywire05

    haywire05 Well-Known Member

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    Sent in my elite 1500 a month ago to get fixed just bought it 2 months ago . They email me today that it well be in the system in a couple of weeks and then 6-8 weeks to fix it and then get it back to me another week to ship it back .

    That is great I told them considering I own a set of binos as well a 2 ,6-24x50 ao scopes and others over the years . They didnt seem to care and said they well get to it when they can as they are super busy . I replied in saying is there that much bushnell product that is defective out there . He didnt answer.


    Just wondering is there anybody else out there that has had this great of service from bushnell ? I think 3 months to fix this is totally unrealistic !!
     
  2. Gene

    Gene Well-Known Member

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    Yeah, me too. Several years ago I bought a 8x bino/rangefinder new at $500. Had it a few months and sent it back, told them the right side would not focus. They returned it in about 2 months, service sheet did not say they did anything. Still would not focus and I called them. They said send it in again with a note telling them what was wrong. Few weeks later, a guy called me and said there was nothing wrong with it and they are returning it. I was po'd and let him know it. Told him I would never buy another Bushnell product. He could care less, and would not bend. I sold the bino and bought a Leupold, and I am very happy with it, although it cost a lot more.
     

  3. 22savage

    22savage Member

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    i too sent in a set of elite 15 rangefinders to be repaired. they couldnt repair them so they sent me a brand new pair!! i'm quite happy. it did take a while- oct til jan, but i;m not complaining. Sure beats shelling out for a new pair
     
  4. nfhjr62

    nfhjr62 Well-Known Member

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    When i purchased my scope from bushnell had a coupon for a bushnell jacket for ten dollars and said six weeks for delivery has been four months, going to post office to see if po money order has been cashed yet
     
  5. geargrinder

    geargrinder Well-Known Member

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    Have you checked the look-up?

    bushnell.rebatestatus.com - Search
     
  6. baldhunter

    baldhunter Well-Known Member

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    Zeiss isn't much better.I sent in my Zeiss Conquest in for repair in mid-January,now it's mid-March.I emailed customer service a few weeks back,their reply was,it had to be shipped to the factory and the turnaround is usually 8-10 weeks,still waiting.I bought a Bushnell Elite 4200,sent a ten dollar check for the jacket,never got it either.Website said the company that was handling that is no longer in business.
     
  7. Southpaw

    Southpaw Well-Known Member

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    This is why I refuse to buy anything (except for moments of temporary urgency) from any of the Bushnell companies. Their customer service is a disgrace.

    Barnes is also on my list as of my last conversation with Randy Brooks.

    Southpaw
     
  8. ebd10

    ebd10 Well-Known Member

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    Having friends that worked there, I can tell you that the Bushnell staff, from sales to the guy mopping the floor, is overworked, overwhelmed, underpaid, and underappreciated. Bushnell consistently contracts with a Chinese corporation called SPIM (SPIM is the Chinese word for "poorly made crap"), and when the tidal wave of returns comes in, they expect (count 'em) 12 people to do all of the repairs. I have walked in and seen, literally, piles of scopes, binos, LRFs and telescopes awaiting repair with no end in sight.
    Requests for more help, better equipment, and better tools fall upon deaf ears. The previous CEO was partnered with SPIM, who was a supplier for Bushnell Sports Optics, so he got paid at both ends (while the consumer got something else at both ends).


    It's a shame, the people that work there are dedicated and hard-working, the leadership just wants to make a buck. If you're buying Bushnell stuff, here's a hint: if it doesn't say "Elite" on it, pass it by.
     
  9. petenz

    petenz Well-Known Member

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    In contrast to this, I sent a Leupold scope away to the custom shop on the 4th March, it arrived the 13th(according to track and trace), later that day I got an email from Leupold confirming what I wanted done and asking for payment details, I gave them my credit card number etc and they said they'd have the work done and the scope on the way back to me inside a week
     
  10. alpineman

    alpineman New Member

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    I purchased a Baush & Lomb Discoverer 10X42 binoculars about 6 years back for $580.00. they came with a lifetime warranty.
    I have been getting a double vision out of them and cannot focus them in, also the eyecups have loosened so bad they will not stay out.
    On June 29th I sent them in to Bushnell (bushnell ownes and makes Baush & Lomb) over night delivery for warranty repair, on July 23rd after not hearing back or receiving them back I called to inquire about them they said they have not looked at them yet and don’t know when they will, still after not hearing from them it is August 17th and I called and was told they want $262 to repair them they are trying to tell me I dropped them. And this is not covered under warranty. These binoculars have never been dropped and when not in use were always stored in there case. They have always been very well cared for. There are no signs of them ever being dropped.

    Last year I had a problem with my Leupold riffle scope was not able to adjust anymore sent them in and within 2 weeks had them back no questions asked.
    I own another pair of bushnell binoculars and 2 - 4200 bushnell riffle scopes. Which I purchased in the last year. 1 riffle scope was messed up from as soon as I got it could never get it to sight in properly after about $100 in shells at the range trying to sight it in, they kept telling me it was the riffle not the scope so I changed to another scope and within about 3 shoots all was good they finally gave me a new replacement scope. This is all within a week of purchasing it.

    No more Bushnell products for me, they have no warranty and customer service is terrible.
     
  11. Gene

    Gene Well-Known Member

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    Your problem with the binocular is nearly identical to the same problem I had with my Bushnell 8x with rangefinder. Would not focus. Still under warranty, they said there was no problem. I own about 10 Bushnell products, but never will buy one from them again.
     
  12. I've had nothing but good experience with Bushnell customer service. The estimated wait time was a lot longer than the time it actually took the units to arrive.
     
  13. justgoto

    justgoto Well-Known Member

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    I bought a Bushnell Elite 3200 from MidwayUSA. It died after 19 shots, the POI ended upa foot high at 300 yards and the turrets wouldn't adjust it down.

    So it was before the Midway 90 day peroid and I sent it back to them, I received a check in about a week.

    I was coerced to try another of the same model so I bought another. That one lasted a little less than 200 shots. It was past the 90 day Midway return policy so I sent it back to Bushnell. It took them a month to process it, then a few weeks to have the fix-it person see it, (I have no idea why, I wanted a refund,) then another month to send the money.

    I did get my money back though. :D
     
  14. OKIE2

    OKIE2 Well-Known Member

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    I have always used Bushnell Simons and Tasco have had good luck with all of them for years but now I have 7 of them in a box all with defects needing fixed was going to send them to Bushnell for repair until I read so many things wrong with their customer service. Now I will not send them back but also will never buy another one of any of the 3 brands which all of them are owned by Bushnell now. I hope they go broke soon. In time every one will learn about them and not buy their products. they are all junk now days.
    It is our duty to let every one know about how bad their products and service really are.