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Bass Pro Shop gift card PROBLEM from Target
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<blockquote data-quote="ArizonaWildernessHunter" data-source="post: 961825" data-attributes="member: 62354"><p>So after calling everyday since June 3rd, today I was finally able to place my order. </p><p></p><p>This is how I rate their customer service:</p><p></p><p>Bill Wagner - Director of Corporate Gift Cards - 1-417-873-5075 - This guy did an awesome job and fixed the problem in less than 10 minutes. He gets a 10/10.</p><p></p><p>Diane - The lady I placed my order with - She gets a 10/10</p><p></p><p>Patty - Works in customer service and I think she may be in charge of one of the sub-departments - She was able to fix the free shipping issue in a few minutes, but could not get access to the outside gift card department - She gets a 9/10 (She forgot to call back with an update)</p><p></p><p>The 6-7 other people get a 0/10. One of them even started laughing about the situation and then transferred the call to a voice mail box that never calls you back. Another person after talking with them 3 times and emailing them said that there was no record of anything. This is why Bill Wagner was contacted today.</p><p></p><p>Hopefully customer service at this company will improve. If not I think Bass Pro Shops is not going last long. In the 90s they were one of the best.</p></blockquote><p></p>
[QUOTE="ArizonaWildernessHunter, post: 961825, member: 62354"] So after calling everyday since June 3rd, today I was finally able to place my order. This is how I rate their customer service: Bill Wagner - Director of Corporate Gift Cards - 1-417-873-5075 - This guy did an awesome job and fixed the problem in less than 10 minutes. He gets a 10/10. Diane - The lady I placed my order with - She gets a 10/10 Patty - Works in customer service and I think she may be in charge of one of the sub-departments - She was able to fix the free shipping issue in a few minutes, but could not get access to the outside gift card department - She gets a 9/10 (She forgot to call back with an update) The 6-7 other people get a 0/10. One of them even started laughing about the situation and then transferred the call to a voice mail box that never calls you back. Another person after talking with them 3 times and emailing them said that there was no record of anything. This is why Bill Wagner was contacted today. Hopefully customer service at this company will improve. If not I think Bass Pro Shops is not going last long. In the 90s they were one of the best. [/QUOTE]
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Bass Pro Shop gift card PROBLEM from Target
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