I have had excellent customer service as well from FA. Cracked a cap, they sent me two. I expcected the big wet FART to let the magic smoke out after a year or two, but still rolling heavy loads after 3-4 years.
I've had two new USPS debacles just within the first 31 days of the year. Just makes me mad to think about so I'll spare you the details and me the high(er) blood pressure.