Originally Posted by schneep
I am looking at getting one of these, but would like to know if anyone has had any problems with them?
Not many real problems being reported. I started a TAC 15 sub-forum
. You should go over there and read the posts. I started that forum precisely so we can all honestly share our experiences -- good or not so good.
Nationally (statistically) there have been few problems. I have had numerous customers call me back and say they are thrilled. I have had 2 or 3 call me back with problems. Two of them didn't follow the user guide directions and needed help. There is a printed guide and a really good DVD. But, hey, we are guys and we don't always read or watch everything -- myself included.
One guy couldn't get the trigger to release. He had attached the string's D-loop to the wrong part of the cocking block. It's a complex unit and reading the directions carefully is essential. Had I not gone over there to help him, I never would have known if it was a product defect or a failure to follow directions.
Another guy, not a customer of mine, bought locally from a small shop, called for advice after he broke a key part because he didn't follow directions. And his own local dealer didn't have a clue.
I've been involved in several successful businesses over the years where customer service was key. It is sometimes impossible to know over the phone (or email) whether the product failed or the user did. Even when the user says: "I did everything to maintain my new home the way I'm supposed to." And you go over to the house to find out the basement is wet only because he didn't maintain proper drainage around his house when natural settlement occurs a year or so after the new landscaping is installed and he never cleans the leaves out of his gutters and they overflow, causing a wet basement.
Some, myself included, have had some trouble with vanes coming loose. PSE is aware and is working on it. Most of mine have had no problem. Those that come loose are very easy to re-glue. I haven't had a loose vane in my last 50(?) shots.
And you can buy from me and get unlimited phone support -- forever.
Buy PSE TAC 15 Crossbow right here at LRH Gear Shop