I'm taking a chance here due to the fact that Charles Hardy, CEO of CED has promised me a refund several times over in a 4-5 week period and it's still not here.
I purchased my Oehler M33 about 1980-81 and used it successfully until it finally died about 1-1/2 years back. At the time Oehler, to my knowledge, no longer had repair parts for the M33. I bit the bullet and bought a CED M2
. I was impressed with it for about the first 8 months. It quit working. I called CED's CS and they had me run their "flashlight test". It failed. Over the next several months, I ended up sending in first the main unit, then one skyscreen and then the next, paying for shipping each time. They kept replacing parts until I basically had a new one. Mr. Hardy even called me from Hong Kong while on a business trip. After 1/2 hr phone call he even told me he suspected I didn't know how to properly chronograph but changed his mind and told me I did, in deed, know what I was doing. Once I had all the new parts, I was able to start chronographing for a few brief weeks. It got to the point that I could tell the time of day by the time the chronograph quit working; about 10:30 am. It didn't matter what direction I shot, the unit just quit working. I tell you, I got tired of wasting my whole summer, going out to shoot and not being able to get any velocity numbers. I also got tired of dealing with the CS folks, as polite as they were. I finally had enough. I wrote a somewhat terse email to CED. Hardy replied himself and things just went down hill from there with him accusing me of not knowing what I was doing and that it was all my fault. I demanded a refund. He obliged but demanded I return all the items with their receipts. I did just that. It arrived and a return email arrived stating the unit was broken and that they would only be able to return a portion of the full refund. At this point, I was fed up, tired and full of regret for even dealing with CED. I accepted their offer. It has yet to come and I'm sure Hardy will get wind of this post and some how refuse to pay me as promised.
On another note, I ordered my Oehler M35p in July and it arrived last month. What a wonderful piece of engineering. It simply works and works and works, even under the exact same conditions the CED failed.
Like optics, pay once and cry once; buy the Oehler 35p!