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H-S Precision Stock Problem

 
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  #1  
Old 10-16-2009, 09:27 AM
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Join Date: May 2004
Location: southeast michigan
Posts: 495
H-S Precision Stock Problem

Anyone have service or product issues with "H-S Precision"?

I have a sendero, like new, with a slightly warped buttstock. When I called "customer service", to see if there's a guarantee against warpage, the guy told me to buy a new stock and that somebody probably laid it in their car window all day, in the hot sun. Good thing we don't hunt in the hot sun!

Now I remember why I go to McMillan first.

Thanks for listening, Larry
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  #2  
Old 10-16-2009, 09:31 AM
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Join Date: Jun 2007
Location: Wyoming
Posts: 2,677
Re: H-S Precision Stock Problem

Larry,
I have had breakage problems with a couple of my H-S stocks, but they always made it right. I would try to get a hold of another customer service person or someone higher up.
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  #3  
Old 10-16-2009, 09:53 AM
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Join Date: May 2004
Location: southeast michigan
Posts: 495
Re: H-S Precision Stock Problem

Thanks Ernie...

I think you're right, I just got the wrong guy at the wrong time on the phone.

My stock is not really warped, it's just slightly "not straight" in the butt area. It appears to have been made that way.

Do you have the name of good contact at H-S, by any chance?

Thanks again, Larry
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  #4  
Old 10-16-2009, 10:05 AM
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Join Date: Jun 2007
Location: Wyoming
Posts: 2,677
Re: H-S Precision Stock Problem

Larry,
The man I used to work with is no longer there now, so I do not know who to direct you to.
E
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  #5  
Old 10-16-2009, 02:55 PM
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Join Date: Feb 2008
Location: South Dakota
Posts: 128
Re: H-S Precision Stock Problem

Quote:
Originally Posted by preacherman View Post
Anyone have service or product issues with "H-S Precision"?

I have a sendero, like new, with a slightly warped buttstock. When I called "customer service", to see if there's a guarantee against warpage, the guy told me to buy a new stock and that somebody probably laid it in their car window all day, in the hot sun. Good thing we don't hunt in the hot sun!

Now I remember why I go to McMillan first.

Thanks for listening, Larry
Couple of questions:
You say it's "like new", what does that mean? How long have you owned the gun? Are you the original owner? How did it get warped?
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  #6  
Old 10-16-2009, 08:41 PM
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Join Date: May 2004
Location: southeast michigan
Posts: 495
Re: H-S Precision Stock Problem

I recently acquired the gun used, from a friend.

I'm pretty sure he never fired it, but more importantly, there is not a scratch or any sign of abuse or damage anywhere on the stock or gun. It's perfect in that sense.

It's really not warped, it just cants slightly to the right, from the pistol grip to the butt pad. To me, it almost certainly would've been made this way. Hope that makes sense.

I'm going to contact h-s precision again, hopefully talking to someone other than "Ed", next time.

I don't believe my experience is typical of h-s precision, and that someone there could address this for me in a more professional manner.

Thank you for your help. Larry
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  #7  
Old 10-16-2009, 10:24 PM
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Join Date: Feb 2008
Location: South Dakota
Posts: 128
Re: H-S Precision Stock Problem

You bought it used? I don't mean to nitpick but, what other merchant do you know that would be willing to do something about a secondhand item? Also, you say that it's never been abused or anything, but how is the person at HS supposed to know that?

I'm just sayin'
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