Originally Posted by rscott5028
So, I ordered my first reamer 2 days ago from PTG along with the Grizzly Rod, bushings, etc...
I have to say they were really nice to speak with on the phone, but seemed very unorganized.
You can't order through the website. So, I called it in. They took my order and I asked when it might ship and they simply said they had no way to know. Apparently, the ordering folks can't tell if anything is in stock. When asked if they would notify me when it will ship, they said they couldn't promise that.
For someone that works in an industry where people quibble over seconds of downtime per year, this all seemed a little too non-challant for me.
Heck. I was even ordering plain vanilla 270 Winchester just to keep everything as simple as possible.
Do I need to worry? Or, is everything going to show up here in a few weeks?
Is there a better source to order reamers and bushings from?
I see that Midway sells PTG and at least they track inventory and the website tells you up front if something's in-stock. I would've gone that route except that they didn't have 270 Win in-stock with the interchangeable pilot. They also didn't have the rods, etc.
I wanted to complete the first rebarrel before getting too far ahead of myself. But, perhaps I need to order a few more items sooner rather than later?
p.s. It was kind of a flashback to the good ole days when we'd stop by the blacksmith's shop when he was out to lunch and pick up whatever we needed and phone him later to let him know what we got. We'd eventually get a bill and it was always correct. ...the original self-checkout. Business was conducted on a handshake.
I would be worried if you want to do your projects in the near future( 2 months)
I ordered a reamer and it was 4-5 weeks late. We sent another back they forgot to add a little lead in on and forgot to send it back( they didnt know who to send it to? As the original box had our name on it? and Dave him self told us 1 day turn around, took 3 weeks after many calls)
I have been getting very poor results from them lately. Takes longer and longer and no one ever calls you back like they said. I have no problem waiting if Im given an accurate date in the first place but an unrealistic one then wait 2-3 times as long no way.
I vowed this time I am not going to be a return customer. There are a lot of others that would be glad to take my money.
Congrats to them for being busy, time to hire some help