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Frankford arsenal - great customer service!

 
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  #1  
Old 06-15-2010, 05:59 PM
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Location: NORTHEAST PA.
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Frankford arsenal - great customer service!

probably one of the best experiences i've had with a company...

last year i had bought a micro digital scale (cheapie), the last time i went to use it an error happened that i couldn't clear.

i contacted the company, they said to send it back.

i figured they would either say there's nothing they can do about it, or say it's past the warranty date, etc. "the usual runaround", but despite my thinking, i sent it back.

last night a box showed up from battenfield technologies (frankford's parent company). there was not only a digital scale in it, but an UPGRADED one at that. WOW!

i didn't even have to pay for the shipping, except to get it there ($2.10).

very shocked and pleased with the service they provided me, either in answering emails or on the phone, especially with the upgraded product.

apparantly a good company to deal with.
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  #2  
Old 06-15-2010, 07:08 PM
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Re: Frankford arsenal - great customer service!

Now that's going above and beyond good customer service.
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Old 06-18-2010, 01:46 PM
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Join Date: Jul 2007
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Re: Frankford arsenal - great customer service!

Battenfeld stands behind their products. They replaced a tumbler for me, no questions asked. I'll continue to buy from them even if I don't agree with Midway's shipping policies.
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Old 06-18-2010, 06:16 PM
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Re: Frankford arsenal - great customer service!

vonb, Just curious and since I'm not too happy about Midway's shipping policy I'm wondering what don't you like about it?
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