Re: Poor quality chamber-rifling in new rifle. What to do?
Sorry to hear of your problems. I didn't have any luck with Remington when I returned one of their M870 shotguns. The gun wouldn't eject 3" magnum Reminton Peters shells. The end of the fired shell was too long to clear the breech/chamber. They wouldn't let me talk to their "30- year experienced" gunsmith on the phone. I talked to an in-between. They told me that maybe I had some bad shells. Well I was shooting R-P shells. I sent some of the fired shells in with the gun also, so they could see for themselves what the problem was. Long story short, they didn't want to fix my gun for me. They sent it back after the "30-year experienced" gunsmith fixed it. But I couldn't see where anything had been changed and the gun still wouldn't eject the 3" R-P shells. So I sold the gun and bought a Nova pump action. It ejects the empty hulls without jamming. So it wasn't a rifle, but I lost interest in Remington's customer service after this interaction. Perhaps they should have had their "60-year gunsmith" work on my gun. I'd have been happier with a young smith with more interest in fixing the problem than trying to make the problem go away by having a go-between talk it away. This is my only experience with Remington customer service. Hope you do better. Based on my experience, I'd see if the dealer or distributor wouldn't make things right, since I have little confidence the manufacturer would.