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Leupold warranty puts others to shame!

 
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  #1  
Old 08-26-2005, 06:14 PM
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Leupold warranty puts others to shame!

I have been doing load development for a friend of mine's 300 Ultra mag over the last couple weeks and noticed that everytime I went to shoot it, I just couldn't get the reticle and the view to come into focus together on his vxIII 4.5-14x50LRT without straining my eye. I also began to notice that loads I KNOW SHOOT WELL in 300 ultras were not giving anything better than 1 1/4" groups with some running 3". I tried the 180 AB's and then tried the 200 AB's with 9 different charges of powder and nothing worked. Then, Friday I was working on the rifle again and this time I had 4 other guns with me that all had Leupy's on them. When I looked through the other four, they didn't make my eye bug out and the one in particular looked like it had actually gotten worse. So I began to turn the diopter (eyepiece) in and out to re-focus the reticle and I noticed not only did the reticle never focus, but I could move the reticle around enough to take the crosshair completely off my target board at 100 yards! It was very loose and the lock ring didn't tighten it down enough so it would quit shaking around.

Well, I was in a rush because my friend leaves on a caribou hunt on the 5th of September and we were worried that he wouldn't have his rifle ready in time.

So, Monday I called Leupy and explained the whole problem with the rush and the problem with the scope and asked if there was any way we could get the scope back in time. The service dept manager, Phillip Worden, said, "absolutely-send it in and mark <font color="red"> RUSH </font> on it".

I took the scope into UPS on Monday with instructions to send it back second day air and my credit card number so they could charge me. I sent it 2 day air for $24. That was Monday.

Tuesday, I got an email saying that they had recieved it.
Wednesday, I got an email saying they had given it a service number.
Thursday, I got an email saying that the scope was fixed and it was sent out as per my request.
Friday, I went out to get the paper in the morning and the scope was sitting on my doorstep!


On the box was UPS's label saying it was shipped NEXT DAY AIR. I was glad I had it back so soon, but I knew next day air was $57 dollars when I checked prices on Monday and it was a bit steep for me.

Anyway, I opened the box and checked the paperwork and all repairs had been made. They had to take the whole erector system out of it and rework it. Then they checked it for proper adjustment, then they tightened up the threads on the eyepiece. After that, they dunked it to make sure it was sealed. It passed with flying colors on all accounts.

Then I looked to see what my bill was for the shipping.

<font color="blue"> ZERO. ZILCHO. NADA. Not one penny! </font>

What a company! Even if they didn't make a superior glass, I would still buy their product just because of their awesome customer service. 1 day to fix a scope and then pay for next day air! Unbelievable. A great product from a great American company.

Now if Ford had a warranty like that......
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  #2  
Old 08-26-2005, 06:57 PM
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Re: Leupold warranty puts others to shame!

GG,

That has been my experience with Leupold as well. Immediate responses via email and service that is more than you expect. I am glad that they are out there .

Jim
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  #3  
Old 08-29-2005, 10:09 AM
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Join Date: Feb 2002
Location: Mississippi Delta
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Re: Leupold warranty puts others to shame!

I've never had to send a scope back to Leupold for service, but I did send a Conquest back to Zeiss about a year ago. This scope had been damaged when I dropped my rifle. Sent it in on a Monday via UPS ground and the following Monday I had a brand new replacement at my house when I got home from work. I wasn't charged for anything (except of course what it cost me to send it to them, about 6$).
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  #4  
Old 09-16-2005, 05:53 AM
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Join Date: Dec 2004
Posts: 29
Re: Leupold warranty puts others to shame!

Well, actually, you did pay for the shipping. In fact, every Leupold scope owner chipped in on your behalf. Why do you think their scopes are so expensive? Leupold made a decision. They figure we'll make a quality scope that costs X amount to make. Then we'll mark it up X amount of dollars for profit, then mark it up a few more bucks to cover any customer service issues, replacements, etc. Excellent customer service and low price of the original product is a rare combination.

I'm not saying this is a bad thing. All I'm saying is they aren't repairing or shipping your scopes for free or out of the kindness of their heart. Financial analysts run numbers for companies every year to determine their exposure for returns, repairs, service, etc. And the company prices their product based on those figures and their product usually costs a bit more than a similar quality product with poor customer service.

It's very similar to car manufactures when they have a defective issue with their vehicle. They calculate how much it will cost to modify production equipment vs repairing the defects created by that equipment under warranty.
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  #5  
Old 09-16-2005, 06:57 AM
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Re: Leupold warranty puts others to shame!

After thinking about it, I do know of a case where the price was reasonable and the service outstanding. It was very similar to your experience.

I bought a used base model Springfield 45 and used it for a training class. I practiced with it without incident, but during my first class, it jammed. I sent it back to Springfield and asked that they fix it, but also stressed that I wanted to complete my class with a single-action pistol and this was the only one I had. They were very polite on the phone.

Springfield fixed the problem, FedEx'd the gun back to me AND they sent me a coupon booklet, normally reserved for "New" gun purchases. I saved 1/2 off my magazines and some other items. I shop around and their prices weren't bad, so 1/2 off was a heck of a deal.

Springfield won me over with that. Even if I had bought the gun new, the price on that model is very reasonable and the customer service was outstanding.
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  #6  
Old 09-17-2005, 08:44 AM
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Join Date: Mar 2004
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Re: Leupold warranty puts others to shame!

Try doing that from any where but the USA and you are talking weeks or months.. i got sick to death of leupolds breaking on me andme having to wait ages, granted not totaly leupold customer service problems as the importer here was hoarding untill he had enough broken scopes to warrant sending a box full.
I switched to Schmidt and Bender and haven't had a scope breakage since..
Leupold is not a premium scope if you compare it to a couple of the european ones.
sorry Pete
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  #7  
Old 09-17-2005, 10:45 AM
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Re: Leupold warranty puts others to shame!

[ QUOTE ]
Leupold is not a premium scope if you compare it to a couple of the european ones.


[/ QUOTE ]

Actually, I have compared it to most of those eurotrash, superiority complex scopes at longer ranges than most have and can say with confidence that they are not as good as Nightforce or Leupold in my book.

Maybe your broken Leupy's were different than the ones they sell here, but they would still go to the same warranty repair shop of which has always been excellent to deal with for me.

There is a reason why the custom big boy gunsmiths making 375 up to 500 nitros put Leupy's on their rifles. [img]/ubbthreads/images/graemlins/wink.gif[/img]
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