Leupold warranty puts others to shame!
I have been doing load development for a friend of mine's 300 Ultra mag over the last couple weeks and noticed that everytime I went to shoot it, I just couldn't get the reticle and the view to come into focus together on his vxIII 4.5-14x50LRT without straining my eye. I also began to notice that loads I KNOW SHOOT WELL in 300 ultras were not giving anything better than 1 1/4" groups with some running 3". I tried the 180 AB's and then tried the 200 AB's with 9 different charges of powder and nothing worked. Then, Friday I was working on the rifle again and this time I had 4 other guns with me that all had Leupy's on them. When I looked through the other four, they didn't make my eye bug out and the one in particular looked like it had actually gotten worse. So I began to turn the diopter (eyepiece) in and out to re-focus the reticle and I noticed not only did the reticle never focus, but I could move the reticle around enough to take the crosshair completely off my target board at 100 yards! It was very loose and the lock ring didn't tighten it down enough so it would quit shaking around.
Well, I was in a rush because my friend leaves on a caribou hunt on the 5th of September and we were worried that he wouldn't have his rifle ready in time.
So, Monday I called Leupy and explained the whole problem with the rush and the problem with the scope and asked if there was any way we could get the scope back in time. The service dept manager, Phillip Worden, said, "absolutely-send it in and mark <font color="red"> RUSH </font> on it".
I took the scope into UPS on Monday with instructions to send it back second day air and my credit card number so they could charge me. I sent it 2 day air for $24. That was Monday.
Tuesday, I got an email saying that they had recieved it.
Wednesday, I got an email saying they had given it a service number.
Thursday, I got an email saying that the scope was fixed and it was sent out as per my request.
Friday, I went out to get the paper in the morning and the scope was sitting on my doorstep!
On the box was UPS's label saying it was shipped NEXT DAY AIR. I was glad I had it back so soon, but I knew next day air was $57 dollars when I checked prices on Monday and it was a bit steep for me.
Anyway, I opened the box and checked the paperwork and all repairs had been made. They had to take the whole erector system out of it and rework it. Then they checked it for proper adjustment, then they tightened up the threads on the eyepiece. After that, they dunked it to make sure it was sealed. It passed with flying colors on all accounts.
Then I looked to see what my bill was for the shipping.
<font color="blue"> ZERO. ZILCHO. NADA. Not one penny! </font>
What a company! Even if they didn't make a superior glass, I would still buy their product just because of their awesome customer service. 1 day to fix a scope and then pay for next day air! Unbelievable. A great product from a great American company.
Now if Ford had a warranty like that......
If it's not far, it's boring.