I wanted to relay an experience I'm in the middle of in case it helps anyone else make a more informed decision.
I'm in the process of acquiring parts for a rifle build. I don't know caliber, stock, etc yet, but I knew I wanted to use a Surgeon action. Brownells had the best price on them and I've had great service from Brownells before, so I ordered one. It arrived at my FFL a few days later - so far so good. I looked it over quickly, filled out the form and took it back home and started opening it up fully. What I found made me sick to my stomach.
The bolt knob was speckled in surface rust as well as this part of the bolt plug:
Everything else was fine, luckily, especially the serial numbered part. I called Brownells who said I could return it for a full refund. Well great, but I want the action and I don't want to deal with shipping again and another FFL transfer, etc. I asked them to replace just the rusty parts, but they don't stock Surgeon parts. They said to call Surgeon directly. I was annoyed that they couldn't make it right, but I called Surgeon anyway.
I talked to Steven who said they've had five actions sold by Brownells showing up with rust. He said Brownells opens the packages to inspect them, then doesn't repackage them properly to prevent rusting in storage. He said to send it to them and they'd fix it. I don't know if they'll polish or just replace the parts. I think it'd be easier for them just to replace them.
So... Surgeon will make it right, and I'll still come out ahead financially, but it won't be without some pain in the process. I'm not sure if what I saved is worth it or not.