Re: Troubled Dealings advice needed.
Some more info-
The box arrived damaged, but the receiving end signed for it anyways without checking the contents first. He took some photos and sure enough, there's a crease right where the pistol grip would have been, and that's where the crack in the stock occurred.
He took some photos of the box and stock and emailed them to me that night, and I filled out the online complaint form that night as well. A few days later he was contacted by phone to email them photos of the box and damage, which he did.
That was about 3 weeks ago. Today I get a phone call from UPS requesting additional photos because they could not make out the damage from the photos. I said I would get the additional photos over this weekend and email them accordingly. 2 hours later I received an email saying the claim was denied due to "insufficient cushioning". That's BS as the packaging exceeds the suggestions listed on the UPS website.
Needless to say, I've got an uphill battle with UPS.
On a side note, I prepared myself for this from UPS and went on to acquire another stock for the rifle anyways. I figure at this point I'll offer the stock as a replacement to get the rifle back to "sell-able" condition and get my money refunded. I'll just eat the cost of the stock and move on. Assuming the buyer accepts that offer.