Great service kind of long
I just thought I would share an experience I have just had with Irish Setter boots. I purchased a pair of Turkey Tracker boots last year from Sportsmans Guide in St PAUL Minnesota. The boots come with a 1 year manufactures warranty. I only wore the boots 3 times, and after the 3rd use I came home with an extremely wet right foot, and I still had about 2 months warranty left. I contacted the store where I bought the boots which was Sportsman guide, and they just completely washed there hands of the situation, and said we have a 90 day return policy, so you are on your own, very poor customer service on Sportsman Guides part.
I then contacted Irish Setter Boots, and the service rep advised me that the boots were discontinued in 2005. I bought the boots in 2006. The rep also did say that the store should look after the problem (which never happened), this would be fine, but I live 14 hours away from ST Paul.
So the service rep at Irish Setter Boots had me send the boots back, and I paid $55.00 and upgraded to a better quality boot. Irish Setter received the boots on Oct 19th. I advise Irish Setter that I am leaving on a hunting trip on Novemeber 3rd, and Irish Setter has already shipped the boots on UPS, as of yesterday, and I will have the boots here in Canada on Monday Oct 29th.
The service that Irish Setter has provided has been absolutely excellent, and I am very disappointed with Sportsmans Guide and the terrrible service that they provided.